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by TDS Investigator
Investigator

How do i live stream with my 4gee action cam

Have my cam updated and reinstalled app several times but i still can't connect to Facebook have tried your help line and spoke to someone for forty minutes and they couldn't help either please can you?

8 REPLIES 8
by
EE Community Support Team

Re: How do i live stream with my 4gee action cam

Hi @TDS,

 

Welcome to the community 🙂

 

Is it just the live streaming to Facebook you are having a problem with?

 

Can you tell us any error messages you are seeing or what happens when you try to connect?

 

Have you tried the steps on live streaming on our action cam help pages?

 

 

Alex 🙂

by TDS Investigator
Investigator

Re: How do i live stream with my 4gee action cam

Hi Alex when i try to connect to Facebook it tells me error my 4gee cam is not secure and to update the security settings except the cam tells me its up to date  

by
EE Community Support Team

Re: How do i live stream with my 4gee action cam

Hi @TDS

 

What version of the software are you currently running on?

 

Speak soon, 

 

Katie 🙂

by TDS Investigator
Investigator

Re: How do i live stream with my 4gee action cam

Hi the information on the cam comes up with GQC1B1A_V01.030.01.G_02 if that's any help?

by
EE Community Support Team

Re: How do i live stream with my 4gee action cam

Thanks for confirming @TDS

 

Does it show any other updates required?

 

If you are all up to date, I would recommend giving us another call and speaking with our technical care team.

 

Katie 🙂

by TDS Investigator
Investigator

Re: How do i live stream with my 4gee action cam

Hi no other updates available can i have a number for the technical care team please as the last time i phoned they could not help me and i top up my action cam data sim and don't use the data so it is just costing me money atm.

Many Thanks

by
EE Community Support Team

Re: How do i live stream with my 4gee action cam

Hi @TDS

 

I have sent you a private message for further detail. 

 

Katie 🙂

by Grand Master
Grand Master

Re: How do i live stream with my 4gee action cam

Hi @TDS

 

That firmware is the same problematic firmware described in this thread dating back to May 2017. I think it's safe to say that this device and firmware is no longer supported by EE. 

 

Thanks




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