by Slymark1 Contributor
Contributor

Action cam application crashes when connecting to facebook

I have been trying to set my camera up ready to live stream a charity bike ride im doing tomorrow, everytime i sign into facebook on the app it crashes and i have to restart the app.

The camera says its up to date.

What can i do??

 

Thanks

70 REPLIES 70
by Slymark1 Contributor
Contributor

Re: Action cam application crashes when connecting to facebook

I have tried a reset on the camera as well as clearing the cache and data from my phone apps but still nothing

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Hi @Slymark1 and welcome to the Community.

 

Have you been able to use the Facebook live app at any point?

 

Many thanks,

 

Lee

by Slymark1 Contributor
Contributor

Re: Action cam application crashes when connecting to facebook

Hi @Lee_H

 

Yes i used it not long after it had moved from skeegle to Facebook and it was fine.

 

I have upgraded my phone since last using it to live stream to a s7 edge that shares 15gb with the camera. 

 

Apart from that there is no change

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Hi @Slymark1

 

This does sound like our technical team may need to run through a diagnostic on this one.

 

Please do get in touch to have this ran.

 

Many thanks,

 

Lee

by zx9r_Ninja Established Contributor
Established Contributor

Re: Action cam application crashes when connecting to facebook

@Slymark1

 

did you get a resolution to this.

 

Im having the same issue? 

by Slymark1 Contributor
Contributor

Re: Action cam application crashes when connecting to facebook

No tech team are looking into it but they have no idea what is happening, they have passed on the information to the app and update team so they can try and find out whats happening.

 

Any news ill let you know

by zx9r_Ninja Established Contributor
Established Contributor

Re: Action cam application crashes when connecting to facebook

Thanks @Slymark1

 

I was in chat with them yesterday and they said device would need sending into repair centre and that the techincal team havn't seen anything, 

 

but im doing investgiating aswell to see what the problem can be.

 

Ive tried an old S3 which is limited to andoird version 4.4.4 (kitkat), ive tried on my LG G5 which is running 7.0 (Nougat).

 

I have also tried on a collegeues Iphone to see if this was a Andoird issue and i get a error code instead of the app crashing (guessing the same error).

 

if i find a solution or get any info i will drop an ipdate on here for you

 

 

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Hi @zx9r_Ninja

 

I have called in support from another team on this one so hopefully we can get assistance to have this issue resolved for both you and @Slymark1 (if his issue is still present).

 

Many thanks,

 

Lee

by zx9r_Ninja Established Contributor
Established Contributor

Re: Action cam application crashes when connecting to facebook

Thanks @Lee_H

 

did you get anywhere with you testing of the camera? 

 

wish i knew someone close with the same camera so i can try it out on different camera that i know works.

 

Chris

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Hi @zx9r_Ninja

 

Hit a brick wall with this, I was experiencing the same issue as your original problem.

 

So called in the Special forces (Device Team) 🙂

 

Soon as they reply, I will let you know.

 

Many thanks,

 

Lee 

by zx9r_Ninja Established Contributor
Established Contributor

Re: Action cam application crashes when connecting to facebook

My orginal problem in facebook not working? 

 

Or my first problem of the cam not updating? 

 

Thanks

Chris

by
EE Community Support Team

Re: Action cam application crashes when connecting to facebook

Hello there @zx9r_Ninja.

 

I will check with Lee when he is in the office.

 

Speak soon 🙂

by Slymark1 Contributor
Contributor

Re: Action cam application crashes when connecting to facebook

Hi @Lee_H

 

Yes i still have the same issues

 

I have tried a s7 edge and a s5 plus 2 generic tabs and i get the same problem.

 Tech have been on it for a week now

by
EE Community Support Team

Re: Action cam application crashes when connecting to facebook

Morning @Slymark1

 

Thank you for confirming.

 

This has been sent over to our devices team.

 

As soon as we have an update we will let you both know 🙂

 

Thanks.

by Slymark1 Contributor
Contributor

Re: Action cam application crashes when connecting to facebook

@Leanne_T

 

Thank you for your help

by
EE Community Support Team

Re: Action cam application crashes when connecting to facebook

No problem @Slymark1

 

Speak soon 🙂

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Hi @Slymark1 and @zx9r_Ninja

 

Just to let you both know I have spoken to the devices team and they have made me aware of other customers having issues also.

 

This is currently under investigation and they will let me know once they have further information.

 

@zx9r_Ninja the issue I was experiencing is the firmware upgrade.

 

Many thanks,

 

Lee

by zx9r_Ninja Established Contributor
Established Contributor

Re: Action cam application crashes when connecting to facebook

Well it good new that it not just me and @Slymark1 having this issue.

 

And even better that it wasnt only my camera having issues upgrading (unkess your test camera is my old one haha)

 

Ill keep an eye on for an update

by
EE Employee

Re: Action cam application crashes when connecting to facebook

Soon as I hear anything @zx9r_Ninja

 

I will let you both know.

 

Many thanks,

 

Lee

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