by Jamile Investigator
Investigator

4gee action cam update?

I have a 4gee action cam and on the app it is stating that I need to update it.

when going to the update settings it is telling me network not available.

 

Can you please tell me how I can do the update?

10 REPLIES
by Grand Master
Grand Master

Re: 4gee action cam update?

@Jamile   Your need to put a sim card in the camera, It’s a OTA update.

by Jamile Investigator
Investigator

Re: 4gee action cam update?

But I do not use the live cam , I just take photos and videos.

do I still need to put a sim since I do not use it?

by Grand Master
Grand Master

Re: 4gee action cam update?

@Jamile  If you want to update it yes. The update is a OTA update this is not done over wifi and through a phone/tablet.  The camera needs to have cellular connection to update its firmware. 

 

Once its updated you can take it back out,  I’ve used my phone SIM card before.  

by Jamile Investigator
Investigator

Re: 4gee action cam update?

Thanks i'll try it.

i am asking because when I am trying to save the images from the phone app , the app just closes so it is not letting me.

I am not sure if it is because it is not updated

by Jamile Investigator
Investigator

Saving images from app?

I am trying to save images to my phone from the app but when I try the app it just closes so it is not working.

What can I do please?

I really wish ti save them to my phone.

the app is updated too since I downloaded it todAy

by
EE Employee

Re: 4gee action cam update?

Hi @Jamile

 

How did you get on after following the advice.

 

Many thanks,

 

Lee

by Jamile Investigator
Investigator

Re: 4gee action cam update?

I didn't try doing the Sim yet.

my problem is that it is not letting me save images from the app to my phone. When I am pressing save image the app just closes.

by
EE Employee

Re: 4gee action cam update?

Hi @Jamile

 

I would try the update first to see if that helps.

 

Many thanks,

 

Lee

by Dovakr
Explorer

Re: 4gee action cam update?

Hello,

 

@Chris_B I have the same issue. I found here that it's maybe the problem that I had to put a simcard in it. So I removed the delivered card in it and took my cellphone card after removing the pincode on it.

 

Now when I perform an update directly onto the action cam, I receive first the message " searching for update " after 1 second followed by the message "UP TO DATE".

 

Even after that, when using the App to go live, I received the message : " Please Upgrade your camera to the latest firmware "

 

The App version is 1.0.56

 

The cam firmware is : V01.021.07.G_02.

 

Please can you provide me a solution because I received the cam two days ago and need it on 1 and 2 september for a 24h karting event.

 

Thank you and best regards,

Dominique

by
EE Community Support Team

Re: 4gee action cam update?

Good Morning @Dovakr.

 

Welcome to the community.

 

If you're unable to fix this following the advice above, I'd recommend getting in touch with out customer service team about this.

 

Jon

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