14-10-2017 05:33 PM
I have bought a 4GEE action cam and need to get life streaming.
for this I need to upgrade the firmware.
i have a connection, I send a sms to the number and received it.
on the cam I switched to upgrade mode but it stays searching for it.
on my iPhone I select upgrade and get a message “ you firmware is up to date”
but when I select life streaming I get a message I need to upgrade.
how Can I solve this?
one important thing: I use this cam in Belgium
Roaming is on , data is on and when connected to the cam I can surf the net.
15-10-2017 12:30 PM - edited 15-10-2017 12:31 PM
Thank you for coming to community
I hope you are having a good time in Belgium?
When you are trying to get the software updated, are you connected to WiFi at all?
Here is some information from our How to use the 4GEE Action Cam app help and support pages/
To update your camera software, follow these steps:
Alternatively you can pair to the app and download the upgrade via the app.
Select settings and camera update.
15-10-2017 12:51 PM
Thanks for the reply.
if I connect to the cam the WiFi connection is only between the iPhone and the camera.
it is not possible to connect to another WiFi at the same time.
the internet data comes from the cam’s 4G network.
is it possible to update the cam with a downloaded file?
24-08-2018 08:33 AM
I have the same issue. I found here that it's maybe the problem that I had to put a simcard in it. So I removed the delivered card in it and took my cellphone card after removing the pincode on it.
Now when I perform an update directly onto the action cam, I receive first the message " searching for update " after 1 second followed by the message "UP TO DATE".
Even after that, when using the App to go live, I received the message : " Please Upgrade your camera to the latest firmware "
The App version is 1.0.56
The cam firmware is : V01.021.07.G_02.
Please can you provide me a solution because I received the cam two days ago and need it on 1 and 2 september for a 24h karting event.
Thank you and best regards,
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