by nottsannie
Explorer

xperia x cannot get mobile data

i have a xperia x and my mobile data isnt working, i checked coverage and thats fine, i have turned airplane mode on and off and also reset my network settings and still nothing can anybody help??

6 REPLIES 6
by Grand Master
Grand Master

Re: xperia x cannot get mobile data

by
EE Community Support Team

Re: xperia x cannot get mobile data

Hello there @nottsannie

 

Is this now working for you?

 

Let me know how you are getting on 🙂

by nottsannie
Explorer

Re: xperia x cannot get mobile data

yes this is working now thank you 

by
EE Community Support Team

Re: xperia x cannot get mobile data

Great news @nottsannie.

 

Thanks for letting me know!

 

Have a great day 🙂

by yishun0858
Explorer

Re: xperia x cannot get mobile data

Mine still don't work though. And I noticed that if I switch the APN protocol into just IPv4(the default setting is IPv6/IPv4), everything works fine. So is it there's some problem of the IPv6 protocol in EE, I have experienced this issue since yesterday.

by
EE Employee

Re: xperia x cannot get mobile data

Hi @yishun0858

 

I am not quite sure on what was the cause of the issue, but if you are still experiencing a problem do get in touch with Customer Services.

 

Many thanks,

 

Lee

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