by loopielou30 Contributor
Contributor

won't let me upload text to explain my query!!?

you send text...80% data used but don't worry you'll go over! THEN SEND...you've used all data until 4th June??!!!! which if true that's because not had wifi for nearly a week so probably used other???

Don't Make Sense

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

@loopielou30   if your not using wifi you will use your data.   You can not go over your data allowance to incur extra charges.  You can purchase more data if needed.   

13 REPLIES 13
by loopielou30 Contributor
Contributor

I've been told I've used my data yet was told this not possible in EE shop??

I'm told via text data used??how come?told in EE shop NOT POSSIBLE!!? Maybe it's to do with signal so bad ,non existent,all I pick up is BT-WITH-FON !!!? with no security may I add! why doesn't it log straight into my home broadband??! coz it's rubbish that's why! bet this don't send

by loopielou30 Contributor
Contributor

still can't upload text....what a surprise...NOT?! as with everything EE do

not happy with EE at all!

by Brilliant Contributor
Brilliant Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

What you mean by uploading a text.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

to send text I received from EE

by Grand Master
Grand Master
Solution

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

@loopielou30   if your not using wifi you will use your data.   You can not go over your data allowance to incur extra charges.  You can purchase more data if needed.   

by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

don't see why I would BUY more data if I never use all I've got anyway don't make sense

by Grand Master
Grand Master

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

@loopielou30 if you've had a text saying you've used 80% of your data then you've used 80% of your data you've also said you've had a text saying you've used 100% of your data so because of that you have no data left in your monthly allowance.  

 

 If I am wrong in what your saying then perhaps you should explain yourself more clearly as your not doing so.   

by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

if I'm using my data it's because instead of joining my bright box home broadband it's because BT with fon keeps taking over so I can't join my own wifi!!??

by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

don't know wot happened there! doubled my question...I've had trouble 4 a wk getting onto my own home broadband then BT with fon cums up instead but EE text issue is related coz I've been told I've used all my data till 4th June yet was told I'd never use all my data?! does that help Chris b

by
EE Employee

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

Morning @loopielou30

 

Is your broadband with EE?

 

Have you been using data because of issues with WiFi at home?

 

Thanks - Karen. Smiley Happy

 

 

by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

yes n yes Karen seriously need to change getting fed up its even thrown out my wifi on my printer!!


Sent from my Samsung Galaxy smartphone.
by loopielou30 Contributor
Contributor

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

to show my 2 contradicting text!


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: still can't upload text....what a surprise...NOT?! as with everything EE do

Thanks for confirming @loopielou30

 

Can other people connect to your WiFi OK?

 

It could be either an issue with the phone dropping the WiFi Connection or an issue with your home broadband.

 

If it's an issue with the home broadband you'll need to speak to broadband customer services to get this looked into.

 

Customer services may also be able to help with some additional data until the issue is resolved.

 

Thanks - Karen. Smiley Happy

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