by OllieChapman1
New Member

why has my data pass stopped working ?

Ive been in Australia for the past week and my data was working fine, now it has just stopped working ! 


Anyone know how to fx this ?



EE Community Support Team

Re: why has my data pass stopped working ?

Hi @OllieChapman1


Thanks for coming to community 🙂


Are you paying daily for your Travel Data Pass?


The Travel Data Pass daily charge will automatically trigger each day you use mobile data on your phone when you're abroad.


Your phone will use data if you have apps that automatically update in the background. This will trigger the daily charge.


The daily charge is:


  • £4 a day in the USA and Canada
  • £5 a day in Australia, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey and UAE


If you go over 500MB in a day we’ll give you the option to buy another add-on, valid until midnight UK time that day.







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