28-02-2017 05:55 PM
When im out and about in london, when my phone is showing im in a 4G+ zone, im unable to access the internet. It only seems to work when im back in a regular 4G zone. Why is this? Areas such as London Waterloo station i cant check my faceook for example as it says i have no internet even though im showing full 4G+ signal. This affects other apps and also browsing on the internet.
02-03-2017 10:08 AM
It happens in many areas of London. In particular around waterloo station.
But even at home in Putney when it does go to 4G+ I cant do anything.
And I've had it across town in other areas as well.
02-03-2017 11:22 AM
How long have you been experiencing this issue?
When in an area where you would normally experience the issue can you try doing a manual network search, to see if this then allows you to connect to data?
If you re-boot your phone whilst having the issue does that help?
Thanks - Karen.
08-03-2017 10:46 AM
Ive had this phone since August last year and its been going on since then.
Its only when the symbol changes from H or 4G to 4G+ that it does this.
As soon as it displays 4G+ it doesnt let anything happen even though its showing the two arrows for data incoming and outgoing.
I'll try the manual search and get back to you. And then re-boot if that doesnt help.
Maybe its a network setting? I bought this phone outright and direct from HTC.