by robertcurran Investigator
Investigator

why does my htc10 not work on 4g+

Hi there.

 

When im out and about in london, when my phone is showing im in a 4G+ zone, im unable to access the internet. It only seems to work when im back in a regular 4G zone. Why is this? Areas such as London Waterloo station i cant check my faceook for example as it says i have no internet even though im showing full 4G+ signal. This affects other apps and also browsing on the internet.

7 REPLIES 7
by
EE Community Support Team

Re: why does my htc10 not work on 4g+

Good evening @robertcurran

 

Welcome to community 🙂

 

Are you having the same problems in a particular area of London?

 

Or is it multiple locations?

 

Thanks

 

Richard

 

🙂

by robertcurran Investigator
Investigator

Re: why does my htc10 not work on 4g+

Richard,

 

It happens in many areas of London. In particular around waterloo station.

But even at home in Putney when it does go to 4G+ I cant do anything.

And I've had it across town in other areas as well.

 

Rob

by
EE Employee

Re: why does my htc10 not work on 4g+

Hello @robertcurran

 

How long have you been experiencing this issue?

 

When in an area where you would normally experience the issue can you try doing a manual network search, to see if this then allows you to connect to data?

 

If you re-boot your phone whilst having the issue does that help?

 

Thanks - Karen. Smiley Happy

by robertcurran Investigator
Investigator

Re: why does my htc10 not work on 4g+

Karen,

 

Ive had this phone since August last year and its been going on since then. 

 

Its only when the symbol changes from H or 4G to 4G+ that it does this.

As soon as it displays 4G+ it doesnt let anything happen even though its showing the two arrows for data incoming and outgoing.

 

I'll try the manual search and get back to you. And then re-boot if that doesnt help.

Maybe its a network setting? I bought this phone outright and direct from HTC. 

 

Cheers,

Rob.

by
EE Community Support Team

Re: why does my htc10 not work on 4g+

Hi @robertcurran,

 

It doesn't sound like a problem with your network settings.

 

Please let us know if @Karen_C's suggestion works.

 

Thanks Smiley Happy

 

James

by robertcurran Investigator
Investigator

Re: why does my htc10 not work on 4g+

This hasnt fixed the problem at all. 

by
EE Community Support Team

Re: why does my htc10 not work on 4g+

Hello there @robertcurran.

 

Thanks for coming back to us.

 

Have you spoken to our technical support team for this?

 

I would certainly suggest giving them a call to get this looked into.

 

Thanks.

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