by Spurs144 Investigator
Investigator

when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left please tell me why this is

21 REPLIES 21
by Ace Contributor
Ace Contributor

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

Hello,

@Spurs144 Please sure your phone data on in your phone settings . is that just on one please or every where?

what is make and model of your phone?

Thanks

by Spurs144 Investigator
Investigator

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

the phone is an iphoe 6s 

i dont understand the first question 

by Spurs144 Investigator
Investigator

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

*iphone 6s

by Spurs144 Investigator
Investigator

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

@tahirmian ^^^^^^

by Ace Contributor
Ace Contributor

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

Hello,

@Spurs144 have your try with Reset network settings ?, That might help you sort this out.

Many Thanks 

by Spurs144 Investigator
Investigator

Re: when i go from wifi to 4G my 4G doesn't work and i have 4.3 gb left

@tahirmian I will do that now I will reply once completed 

by Spurs144 Investigator
Investigator

When I switch to 4G it's not working and I have 4.3 GB left please help

When I switch to 4G it's not working and I have 4.3 GB left please help

by Grand Master
Grand Master

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

@Spurs144  Is cellular data turned on ? Have you allowed the apps to use cellular data ?  

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Yes it is on @Chris_B

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

@Chris_B still not working 

by Grand Master
Grand Master

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Hi @Spurs144

 

If you have reset your network settings, made sure data is active and are 100% sure you have data on your account then either your network mast is down or your phone has a problem. You can check your local mast for issues on EE checker.

 

Try recovery via itunes.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Good Morning @Spurs144

 

Is this now working for you?

 

If not do any problems show in your area as @Northerner has suggested?

 

Hope to hear back from you soon 🙂

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

@Leanne_T No still not working 

by
EE Community Support Team

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Hi @Spurs144

 

Thanks for coming back to me.

 

Can you tap the below link with WiFi turned off and let me know what data shows for you?

 

http://add-on.ee.co.uk/

 

Also does this happen in all areas?

 

Thanks, Leanne 🙂

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

It says I got 4.3 gb left @Leanne_T

by
EE Employee

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Hi @Spurs144

 

It should allow you to connect as it has connected to the add on page, what error message do you get when trying to connect to other sites?

 

Many thanks,

 

Lee

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

It said Safari could not open the page because the server stopped responding 

by Spurs144 Investigator
Investigator

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

by
EE Employee

Re: When I switch to 4G it's not working and I have 4.3 GB left please help

Hi @Spurs144

 

I would recommend backing up your phone and restoring to new and see if that allows you to connect.

 

Rule out any bugs in your device.

 

Many thanks,

 

Lee

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