by aglen
Visitor

unblocked data still won’t work?

hi, my account holder has blocked me from using data for the past month, however, it was unblocked yesterday early morning but still is not working. I thought it was possible it might be the kind of change that takes 24 hours to register and it would be working today, but still having issues. My phone works fine on Wifi and i am able to check how much data i have available and it appears to be working even though it is not 

2 REPLIES 2
by Star Contributor
Star Contributor

Re: unblocked data still won’t work?

Hello and welcome to the community.

Have you rebooted your phone as sometimes that seems to help with this kinda thing?

If that does not resolve it, getting the account holder to contact customer service is probably the best advice.

by
EE Community Support Team

Re: unblocked data still won’t work?

Hi @aglen

 

Welcome to the community. 🙂

 

You're right, it can take up to 24 hours to come back on, but, as @Peter_C said, sometimes you need to reboot your phone.

 

Let us know how you're getting on.


Chris

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