by Laurenmay
Explorer

topped up 15£ on the 10/1/17 for 2GB, unlimited calls&texts, not activated yet?

I topped up 15£ on 10th January, along with 20£ on the 2nd and have not yet received any data, unlimited texts or calls of ANY KIND yet even though the 35 pound was taken from my credit for the pack, Can you please give me what I paid for?

 

Many Thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: topped up 15£ on the 10/1/17 for 2GB, unlimited calls&texts, not activat

This user forum can have no access to your a/c and can't do refunds. For that you will need to phone EE to see what's happened to your credit & pack.

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by
EE Employee

Re: topped up 15£ on the 10/1/17 for 2GB, unlimited calls&texts, not activat

Hi and welcome to the Community @Laurenmay.

 

So I can try and help, please may I know what response you get when you text AL to 150?

 

Many thanks,

 

Lee

by Laurenmay
Explorer

Re: topped up 15£ on the 10/1/17 for 2GB, unlimited calls

It says:
Your current balance as of today 19:10 is £0.00. Your last top up was £15.00 on 10/01/2017 at 12:47. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

So as you can see the 15£ has been taken from my credit, I havent made any calls or texts, when I topped up it was topped up as a pack.

Regards
Lauren
by
EE Employee

Re: topped up 15£ on the 10/1/17 for 2GB, unlimited calls

Hi @Laurenmay

 

It does look like there has been no pack applied to your account.

 

This would need to be investigated by our Customer Service Team as here on the Community we do not have access to any customer accounts.

 

Many thanks,

 

Lee

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