by ukguy Established Contributor
Established Contributor

Re: throttle 4g

ps thanks for the link, I'm raising a complaint too.

by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@ukguy wrote:

ps thanks for the link, I'm raising a complaint too.


Orange & TM software was some what combined - the capping and speed restrictions were implemented by T-Mobile and carried over by merger to EE - the current £2 speed boost is actually TM Web n Walk speed boost reduced in price (and was also available to Orange customers sometime after the merger) if EE ain’t aware of what’s programmed into their network then that’s another matter (of complete incompetence) *cough* or blatantly misleading marketing and selling of products - either way is unprofessional and a breach whichever way a Ombudsman, consumer, regulator or law looks at it. 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by Skilled Contributor
Skilled Contributor

Re: throttle 4g

T-Mobile Web N Walk Plus booster AKA: 

 

 

“NON-MAX PLAN ADD-ONS

 

*Go Faster Add-on

 

Available with pay monthly EE Essential and SIM plans. Cost is £2 per month. UK use only. 4G speed is usually capped at 60Mbps on Essential and SIM plans; this Add-on allows you to access uncapped 4G speeds. You can only use mobile internet or make calls on our 4G network if you’re within a 4G-enabled area and in range of a 4G base station. You’ll need a 4G calling compatible phone to make and receive calls over our 4G network. Your 4G phone may not be compatible with other UK 4G networks. You can check your 3G and 4G coverage at ee.co.uk/coverage. The speeds you achieve will also depend on a number of factors including: your location, the device you are using and geographic factors such as tree coverage and population density. If you are using your phone indoors, the materials of the building you’re in may also affect mobile internet speeds. Access to our enhanced 4GEE speeds will also be impacted by the location of our masts and equipment optimised for enhanced 4GEE speeds. Such equipment is not available everywhere in the UK and so you should check your coverage at ee/co.uk/coverage before purchasing the Go Faster Add-on. Subject to credit check. Cost added to next bill and then every bill each month until you ask us to remove it.” 

 

 

Enrolement: https://ee.co.uk/help/add-ons-benefits-and-plans/calling-texting-and-data-add-ons/4g-go-faster-add-o...

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by ukguy Established Contributor
Established Contributor

Re: throttle 4g

The addon is different capping.

 

Essentials caps at 60mbps which is still very fast, max can go above that in some areas.

 

Even 60mbps equates to 7.5MB/sec. I'm already on MAX and get throttled at below 1MB/sec, so even if I was on essentials, I should get up to 7.5MB/sec.

 

Obviously in the cites, yes, often speeds are lower, but we know here we can achieve 60-70MB/sec, so we should get up to 7.5MB/sec when downloading, not below 1MB/sec.

by Skilled Contributor
Skilled Contributor

Re: throttle 4g

Sorry I was just pointing out the £2 TMobile Web N Walk speed booster was alive and well just like TM speed capping that you are suffering from - IT shouldnt affect 4G customers but somewhere in EEs decades old software there is still capping/slowing restriction on certain types of data that EE say doesn’t happen, it does, even on Virgin Mobile. 

 

Screen record your speeds before and after. 

 

As I said raise a complaint requesting termination because you are dropping speed to a capped speed on a ‘unrestricted’ product, ask for all your money back. It’s misselling. You might even consider ASA for misselling (Ofcom is a chocolate fireguard for consumers so don’t waste your valuable time) 

 

https://www.asa.org.uk

 

Then EE might start looking for the dated T-Mobile consumer coded restrictions in its own network, they exist as I and others experienced them too. But 150 says no as trained to do so, the guys who coded it in probably left long ago. EE says it’s not there and it is - everyone is wrong except the EE published facts. 

 

 PS) these were confirmed by a senior TM tech guy after the merger to me on a call, my BlackBerry kept crawling on 3G and no add ons would lift the speed with BIS, even removing the BIS - weeks later they at high level tech worked it out and called me - that there was network level coded traffic management AND price plan coded and add on coding could not overrule network traffic management since the backhaul software merger - I was a Orange customer restricted by T-Mobile coding and with Orange unlimited BIS my 3G browser would be slowed down and thus my BIS would crawl even though I had used little/NONE of my 3GB and BIS of over 3GB the network could no longer differentiate data since the merger - it was explained to me all these restrictions were brought over from TM software, including the issues certain traffic drops when downloading that 4G EE customers experience, including my issue which the guy was uncertain the outsourced dept would even bother to sort out. 

 

 

EE has enough issues to deal with in front of their eyes, legacy issues they won’t have a clue where to start which is such a shame as EE was meant to be THEE network to be on and each change of ownership is making things worse for consumers. Orange and TM users are meant to be getting shafted off the network in 2018, join EE or leave, as I said it’s getting worse not better, out of loyalty they should be moving them customers to exclusive great loyalty plans not current plans or bye. Some of them have been with TM or Orange from the start and BT are going to treat them appallingly. 

 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by Skilled Contributor
Skilled Contributor

Re: throttle 4g

^cant edit

 

as if locking loyal TMobile and Orange customers out of My Account isn’t appalling enough. 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by ukguy Established Contributor
Established Contributor

Re: throttle 4g

ah yes I see what you are saying, great info, thanks!

and for the link aswell as confirmation that there has been others suffering from this.

by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@ukguy wrote:

The data sim is 30days, so fair enough yes I can cancel.

 

However, with EE being the only fast network with a good 4G signal here, I shouldn't have to cancel a sim I purchased just because of deceitful capping.

 

It's abit like a kettle that will only boil water to 50degrees. Yeah we can take it back but it should boil water to 100degrees as it was sold without a 50degree cap.

 

Legal action, trading strandards and mis-selling may be a better route. Cancelling lets them off the hook.


I agree with all of that 🙂 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by ukguy Established Contributor
Established Contributor

Re: throttle 4g

After long long conversations several times with a very helpful EE engineer, we could not find the issue.

 

The 0.6mb/s speeds did improve slightly maybe as there was some congestion somewhere on the night I posted here, however the general tests I did are:

 

8am-2am

30meg+ speed = 1.5MB/s average

(had as high as 2.2MB/s, never any higher even if speed was higher)

 

2am-8am

30meg+ speed = 4MB/s (which is what you'd expect from 30meg)

 

Another location

8am-2am

15-20meg speed = 0.9-1MB/s downloads

4-5meg speeds = 0.4MB/s downloads

Below that becomes unusable

 

So it appears that we get around 50% of the speed until 2am, proprtional based on the internet speed.

 

****

 

The engineer looked at everything possible and could not find any traffic shaping, any caps or throttling at all. Several times they mentioned it could be busy network but I highlighted that 60meg in the countryside isn't busy...at that time I should get 6-7MB/s not 2-2.5MB/s.

Also, how does the network get "not" busy dead on 2am and get busy again at 8am?

 

Test: Pre 8am 35meg speed 4.3MB/s

After 8am it drops.

Same server, same download, same connection

 

The final conclusion was inconclusive... it does seem, even though nothing is stated in the terms etc that SSH/SFTP or any similar download protocol is capped or throttled or traffic shaped or deprioritised, whatever you want to call it.

 

And it does seem the T-Mobile thing spoken about here is haunting the EE network but noone knows where it is!

 

I"m fine with the speeds and have to accept that's the way it is, all in all I find the 4G network very good, my complaint to EE was that it's not disclosed in the terms or traffic management policies.

by ukguy Established Contributor
Established Contributor

Re: throttle 4g

Update

 

EE complaints have reached stalemates and referred me to the Ombudsman.

 

In their final letter, however, they state "EE as a servce provider do not traffic manage your service.

Our aim is to provide you with a seamless service. There are times when it may be a requirement to ensure that speeds and usage are deemed fair for all"

 

Is this a hidden clue that there is some fair usage / throttling going on... they would not answer when I stated that their terms did not suggest this.

 

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