by ukguy Established Contributor
Established Contributor

Re: throttle 4g

Hi ya thanks for your thoughts, it helps narrow it down.

 

1- totally understand where you are coming from, however in this case the server is my own storage vps with a 1gb connection, they guarantee 300mbit

when the first vps was slow, it syncs the files to another vps with a different provider and tried from there, still slow.

 

yet straight after 2am both were fast.

 

2- yeah Mobile does fluctuate, I agree. In this location we have brilliant 4g now, countryside location and consistent high speeds. 

 

our fixed broadband from Plusnet is only 18mb and we got higher speeds downloading by the same files even though the connection is slower.

(proving to a certain extent it’s not the source server)

by Grand Master
Grand Master

Re: throttle 4g

  1. What do mean by your "OWN storage vps"? Do you own & control it?

  2. @ukguy wrote:

    (proving to a certain extent it’s not the source server)


    That is true, but the Fixed BB is making lesser demands (17 Meg) on the server than the mobile network (55 Meg) & so may not be cut back.
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by ukguy Established Contributor
Established Contributor

Re: throttle 4g

own as in it's a bare metal vps with linux installed.

2 vps's, different providers

 

copied the files via rsync from one vps to the other very fast.

One of my businesses is a hosting provider so I deal alot in servers etc.

 

rsync from either to home slow.

 

Agree, the fixed BB is not cut back, Plusnet have no throttling, so even if we were getting 50mb broadband we'd get even faster downloads.

 

Yet EE data sim is restricted to around 0.6-1mb. Infact when you start to download on the EE sim you see the speed start high then immediately goes vroom downwards, until it's under 1MB/s.

 

Until after 2am... 🙂 then it's normal. Weird isn't it, consiudering no throttling is supposed to happen.

by ukguy Established Contributor
Established Contributor

Re: throttle 4g

I should probably mention that I also thought maybe downloading a few gb in one go was causing E to restrict based on the total download size. Therefore I tried just a 100mb file, but it did the same.

by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@ukguy wrote:

The EE Traffic Management for Mobile Broadband guide shows there is supposed to be no throttling, so there definitely something wrong.

 

I'll try to get this resolved before I end my contract if it's not supposed to slow down.


That’s mobile broadband, perhaps the OP is using his mobile as a hotspot and will suffer EE Traffic Management. 

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by Grand Master
Grand Master

Re: throttle 4g

@JayDal: Where is EE's Traffic Management policy for anything other than mobile broadband? How do you know they are any different? It's all the same data network.

@ukguy is the OP!

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by Skilled Contributor
Skilled Contributor

Re: throttle 4g

Virgin Mobile has no traffic management policy on phone sims - but EE network keeps throttling them and EEs third party care provided by EE for Virgin (old T-Mobile Philippines call centres) have been told by EE tech at network support it can’t be switched off even on V sims even though Virgin commercial contract states that is what will be supplied EE can’t deliver. Many Virgin customers get out of contract easy.

I guess its it’s only time before Virgin take legal action against BT/EE as it’s losing a lot of money cancelling contracts it can’t deliver on. Then and only then will EE/BT will sort it. 

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

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by Grand Master
Grand Master

Re: throttle 4g

@JayDal: Where's your evidence that EE throttle their mobile network? That's what I asked you in my previous post.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Skilled Contributor
Skilled Contributor

Re: throttle 4g

Same network, different codes on the network, same as Emergency Services devices on EE getting priority same as any EE reseller/MVNO getting lower, it’s all programmed at network level per plan/provider. 

 

https://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/Ts%20and%20Cs/ee-broad...

 

 

That doesn’t stop EE blaming bottlenecking at base stations because they don’t have full bandwidth capacity - a base station is limited physically yes but it’s also limited by the level of bandwidth pipe EE have connected to it. 

 

I said in another post base stations shared with Three have no issues with Go Binge and VoLTE but you will find on the same base stations EE do, because Three buy enough capacity (mainly to support AYCE/Go Binge) and EE don’t always have the full physical limitation bandwidth piped to that base station, ie cost cutting. 

 

When BT Sport inclusive streaming goes live at the start of the season many people will see bigger EE ‘bottlenecking’ issues. Unless BT/EE get over ‘bottlenecking’ and buy proper full physical bandwidth access from BT Wholesale and Virgin Media Business base station pipe providers. A mobile is only wireless the minority of the connection, but ‘bottlenecking’ occurs with all networks skimping on backhaul costs. 

 


@XRaySpeX wrote:

@JayDal: Where is EE's Traffic Management policy for anything other than mobile broadband? How do you know they are any different? It's all the same data network.

@ukguy is the OP!


 

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by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@XRaySpeX wrote:

@JayDal: Where's your evidence that EE throttle their mobile network? That's what I asked you in my previous post.


They aren’t going to release commercial contracts showing where they chose less bandwidth on base stations than others with full physical maximum. 

 

Spoke to a MBNL third party contractor (it’s mainly all third contracts) and he confirmed Three threw everything at bandwidth but EE (crawling in debts up to its highballs) didn’t.

 

As as I said given BT Sport app is becoming inclusive data streaming (catching up with Three Go Binge & Vodafone Passes) BT better get their house in order, because a crappy quality audio Apple Music stream isn’t BT Sports HD over any mobile network, let alone streamed free and cast to a TV. 

 

https://mbnl.co.uk

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by Grand Master
Grand Master

Re: throttle 4g

Yes, @JayDal, we've been over that Mobile BB TM policy time & again in this thread and as it shows no throttling.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

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by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@XRaySpeX wrote:

Yes, @JayDal, we've been over that Mobile BB TM policy time & again in this thread and as it shows no throttling.


I posted EE MOBILE TM policy 

 

NOT Mobile Broadband TM policy. 

 

Base stations are throttled by EEs selected bandwidth capacity connection - it’s traffic management under the radar, it’s still traffic managed at the base station for QOS purposes (not VoLTE apparently though ??) because the base station is struggling with the amount of data demand and thus it flies in the face of ludicrously stating it’s hasnt a TM policy, it does, buying lesser third party backhaul bandwidth than needed is traffic that’s managed there at a beancounters office in ‘cost’ and locally the demand at the base station via bottlenecking TRYING ago give everyone some type of quality to their data to the point 4G Voice Calling/VoLTE doesn’t work.

 

A TM policy means nothing when your network policy is buy cheap and cheerful as possible a wholesale connection where we can and knowingly bottlenecking you, o2 & Voda are as guilty as EE of such. Where Three is poor quality it generally needs more base stations because it’s backhaul capacities were upgraded prior to AYCE data.

 

Virgin network is over saturated itself and selling even full pelt to BT/EE base stations impacts everyone - our UK communications backhaul are majorly owned by BT and Virgin who have spent minimal for decades to pay shareholders, underinvestment long term and it’s buckling - even Vodafone had to jump in with Fibre City. 

 

 

 

Deliberately underfunding backhaul and bottlenecking to save money over good experience is corporate$ traffic management. 

 

 

As I said, poor us EE Mobile customers when BT Sport inclusive streaming goes live. BT has always been reactive never proactive so expect some delays and issues soon. 

 

Such is life, British upper lip and soldier on - UK consumers en masse. 

 

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by ukguy Established Contributor
Established Contributor

Re: throttle 4g

Just to note that we are in the middle of the countryside, low population and normal 4g is now much faster than the towns, up to 70meg with the max sims.

 

not sure they’d need to throttle (whether they call it that or not)  due to saturation...

 

the tandmitor is only a year old, shiny and stands on top of a hill in the distance!

 

ypu mentioned hotspot, if I do a Speedtest while using hotspot or directly on the phone/tablet it’s max speed.

 

if I try to download anything via rsync/ssd the speed is capped ridiculously low for whatever reason until after 2am.

 

if they are throttling it’s again the terms because as XRay helpfully checked, no throttling anywhere.

by ukguy Established Contributor
Established Contributor

Re: throttle 4g

Interesting virgin are seeing signs of traffic management from EE too, is this on general browsing or certain types of connections?

 

hence you mentioned hotspot.

 

however, hotspot browsing is not affected

by Skilled Contributor
Skilled Contributor

Re: throttle 4g

All types - Virgin 4G Unlimited is £25 for Virgin Media customers and EE are slowing down customers at 1MBPS capping around 400GB - but Virgin state it’s unlimited with no Traffic Management and they can’t get EE technical to unlimit the cap...

 

if you want a cheap premium handset go to Virgin hammer hotspot on 4K Netflix it then cancel as a breach of terms when cap kicks in and Virgin can’t get EE tech to remove it lol 

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by Grand Master
Grand Master

Re: throttle 4g


@JayDal wrote:

I posted EE MOBILE TM policy 

 

NOT Mobile Broadband TM policy.


Then why's it headed "Traffic management in relation to your broadband product"? It's the identical doc. that we posted ages ago even down to the version 15.5.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by ukguy Established Contributor
Established Contributor

Re: throttle 4g

The 1mbps sounds familiar, I was capped under that.

 

however, I get 30gb on the phone sim, 30gb on the data sim. It was capped under 1mbps and I had the full 30gb left.

 

so they basically never allow over 1mbps even for a 50mb download.

 

I’d expect to be capped after 400gb as that’s very high usage, however even then they shouldn’t if it’s not supposed to be.

 

someone like me isn’t abusing the network yet I get capped!

 

i bought this sim to supplement the home broadband which has very slow uploads but it’s not fit for the purpose.

by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@XRaySpeX wrote:

@JayDal wrote:

I posted EE MOBILE TM policy 

 

NOT Mobile Broadband TM policy.


Then why's it headed "Traffic management in relation to your broadband product"? It's the identical doc. that we posted ages ago even down to the version 15.5.


? I’m not a EE employee 

 

 

Its the product description line that matters, not the header. 

 

Even 2G GPRS is deemed Broadband by EE these days on a mobile phone/data device, frankly anything under 3G should be deemed free usage - it’s not ‘Broadband’ as per description is it. 

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by Skilled Contributor
Skilled Contributor

Re: throttle 4g


@ukguy wrote:

The 1mbps sounds familiar, I was capped under that.

 

however, I get 30gb on the phone sim, 30gb on the data sim. It was capped under 1mbps and I had the full 30gb left.

 

so they basically never allow over 1mbps even for a 50mb download.

 

I’d expect to be capped after 400gb as that’s very high usage, however even then they shouldn’t if it’s not supposed to be.

 

someone like me isn’t abusing the network yet I get capped!

 

i bought this sim to supplement the home broadband which has very slow uploads but it’s not fit for the purpose.


Raise a official complaint about miselling and request they cancel it then 

 

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr...

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by ukguy Established Contributor
Established Contributor

Re: throttle 4g

The data sim is 30days, so fair enough yes I can cancel.

 

However, with EE being the only fast network with a good 4G signal here, I shouldn't have to cancel a sim I purchased just because of deceitful capping.

 

It's abit like a kettle that will only boil water to 50degrees. Yeah we can take it back but it should boil water to 100degrees as it was sold without a 50degree cap.

 

Legal action, trading strandards and mis-selling may be a better route. Cancelling lets them off the hook.

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