by Stravinsky Investigator
Investigator

tap2bill - which way to stop it

Ive seen a few comments on here about this.  Last month I was debited only about 1.30 on two numbers from tap2bill, but my worry is that they might do more.

 

Advice here seems to vary from testing the number with STOP or texting 150 with BAR, stopping third party charges.

 

Which is correct, as I hear the STOP option can cause a charge

10 REPLIES 10
by Grand Master
Grand Master

Re: tap2bill - which way to stop it

@Stravinsky  Texting BAR to 150 will stop you from  receiving third-party subscription charges is not a guarantee it will not stop the service that you might be subscribe to as that service has nothing to do with EE and the text BAR to 150 is just to stop you from getting any subscription services.  

 

You might still have to stop the subscription with the 3rd party and that is where the command word STOP to their return number is used. 

by
EE Community Support Team

Re: tap2bill - which way to stop it

Hi @Stravinsky,

 

Welcome to the EE Community. Smiley Happy

 

Did @Chris_B's great answer give you all the information you needed?

 

Thanks

 

James

by Stravinsky Investigator
Investigator

Re: tap2bill - which way to stop it

Thanks Chris.  Problem is, I dont have any subscriptions.  I use the phone for text and calling / receiving ... I'm not one that uses it for surfing etc.  So I have no idea how this happened as I'm very careful what I click :-).   I noticed so far it has happened for two days in April only ..... I'm waiting to see if it happens again this month

by Stravinsky Investigator
Investigator

Re: tap2bill - which way to stop it

Well it tells me that i wont have stopped a subscription @James_B ... I'm not sure how I can even contact a company I have never come across 

Yes I read here about Texting STOP to the numbers, but then read that you may experience a charge for doing this?

by
EE Employee

Re: tap2bill - which way to stop it

Hi @Stravinsky,

 

What is the number that is appearing alongside the charge?

 

Many thanks,

 

Lee

by Stravinsky Investigator
Investigator

Re: tap2bill - which way to stop it

@Lee_H, they would be 82222 & 700020097

by
EE Employee

Re: tap2bill - which way to stop it

Hi @Stravinsky,

 

You can contact Tap2Bill on the following:

 

03330030581 and Customer.service@tap2bill.com

 

Hope that helps,

 

Lee

by Stravinsky Investigator
Investigator

Re: tap2bill - which way to stop it

Thank you @Lee_H 

I'll do that

by
EE Employee

Re: tap2bill - which way to stop it

Hi @Stravinsky

 

No problems, let me know how you get on.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: tap2bill - which way to stop it

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

The PSA has the following information about shortcode number:

82222

Customer care number: 0333 003 0581 
Customer care email: customer.service@tap2bill.com 
Customer care website: Tap2Bill Limited has not provided this information 
Search result provided by: Tap2Bill Limited 
Service connected on: 18 July 2011 
Service terminated on: This service is still operating 
Name of service: Shared Shortcode for Multiple Companies (82222) 
Type of service: Tap2Bill Limited has not provided this information 
Service description: Tap2Bill Limited has not provided this information 
How much does this service cost? Tap2Bill Limited has not provided this information 

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Tap2Bill Limited

Tap2Bill Limited
5 St. John's Lane
Farringdon
London
EC1M 4BH
United Kingdom

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

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