22-05-2018 06:54 PM
Ive seen a few comments on here about this. Last month I was debited only about 1.30 on two numbers from tap2bill, but my worry is that they might do more.
Advice here seems to vary from testing the number with STOP or texting 150 with BAR, stopping third party charges.
Which is correct, as I hear the STOP option can cause a charge
23-05-2018 11:56 AM - edited 23-05-2018 11:57 AM
@Stravinsky Texting BAR to 150 will stop you from receiving third-party subscription charges is not a guarantee it will not stop the service that you might be subscribe to as that service has nothing to do with EE and the text BAR to 150 is just to stop you from getting any subscription services.
You might still have to stop the subscription with the 3rd party and that is where the command word STOP to their return number is used.
23-05-2018 04:24 PM
Thanks Chris. Problem is, I dont have any subscriptions. I use the phone for text and calling / receiving ... I'm not one that uses it for surfing etc. So I have no idea how this happened as I'm very careful what I click :-). I noticed so far it has happened for two days in April only ..... I'm waiting to see if it happens again this month
23-05-2018 04:27 PM - edited 23-05-2018 04:28 PM
Well it tells me that i wont have stopped a subscription @James_B ... I'm not sure how I can even contact a company I have never come across
Yes I read here about Texting STOP to the numbers, but then read that you may experience a charge for doing this?
23-05-2018 08:01 PM
These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.
The PSA has the following information about shortcode number: 82222 Customer care number: 0333 003 0581 Customer care email: firstname.lastname@example.org Customer care website: Tap2Bill Limited has not provided this information Search result provided by: Tap2Bill Limited Service connected on: 18 July 2011 Service terminated on: This service is still operating Name of service: Shared Shortcode for Multiple Companies (82222) Type of service: Tap2Bill Limited has not provided this information Service description: Tap2Bill Limited has not provided this information How much does this service cost? Tap2Bill Limited has not provided this information If you would like to find out more about this service or have a question about it, then you should contact the service provider: Tap2Bill Limited Tap2Bill Limited 5 St. John's Lane Farringdon London EC1M 4BH United Kingdom
You could try texting STOP to the number, but it may cost and may not work.
You should also ask EE to block Premium Rate numbers so this doesn't happen in future.