by Chazza13
Explorer

something went wrong message when I try to purchase more data

Hi,

My phone ran out of data yesterday evening since then I have repeatedly try to buy more data via http://add-on.ee.co.uk/ but keep getting the same message "something went wrong while you were buying Your add-on. Please try again. You have not been charged." It's still not working I've tried to see if I could do over the phone or to speak with someone from EE to no avail.

 

Why am I getting this message and how can I top up my data now? 

 

Help appreciated! 

 

Thanks

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: something went wrong message when I try to purchase more data

Hi @Chazza13

 

Sorry to hear this. We are seeing a number of members state there are problems with the roaming addon system and also phoning customer services.

 

I’ve notified our community manager and will keep you updated.

 

by Chazza13
Explorer

Re: something went wrong message when I try to purchase more data

Hi Ben,

Any update? It's still not working...

Thanks

Sent from my iPhone
by
EE Community Support Team

Re: something went wrong message when I try to purchase more data

Hi @Chazza13

 

Welcome to the community. 🙂

 

We’re aware of an issue affecting a small number of customers when trying to add data online.

 

Our team are currently working on restoring this to full service. Sorry for any inconvenience caused, and please try again later.

 

Chris

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