by ginteri Investigator
Investigator

some apps don't allow mobile data usage

why some apps such as facebook, Instagram, Snapchat do not allow usage of mobile data?

If connected to WiFi they work.

I have tried Phone/Network reset, and all suggested solution.

I have tried to go in Settings Mobile data and enabled data for these applications, but when I start using the application I am told there is no Internet connection,

Going back in settings they are all disabled again.

I have enabled Full Access on ee account.

Anyone can help please?

Thanks

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: some apps don't allow mobile data usage

Hi @ginteri

 

Thanks for coming back to me.

 

Have you tried deleting the app and reinstalling?

 

Also, have they worked previously on the iPhone?

 

Leanne.

11 REPLIES 11
by Grand Master
Grand Master

Re: some apps don't allow mobile data usage

@ginteri : Could it be your Switching Content Lock OFF or ON ? It is switched on on new contracts & seems to affect social sites.

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by ginteri Investigator
Investigator

Re: some apps don't allow mobile data usage

Thanks @ XRaySpeX.

I had already checked that  and

Data Content Controls is set to Full Access.

by
EE Community Support Team

Re: some apps don't allow mobile data usage

Morning @ginteri

 

Thanks for coming to the community.

 

What phone are you using?

 

Can you access any apps at all?

 

Leanne.

by ginteri Investigator
Investigator

Re: some apps don't allow mobile data usage

Hi Leanne. Thanks.

It’s iPhone 6s 

yes most apps can be accessed regularly.

only Instagram, Snapchat, Facebook and gmail don’t work unless connected to WiFi internet.

When mobile data gets enabled for those apps it shows as on and as soon as app is used it says “no internet” and it reverts all mobile data back to off for those apps.

by
EE Community Support Team
Solution

Re: some apps don't allow mobile data usage

Hi @ginteri

 

Thanks for coming back to me.

 

Have you tried deleting the app and reinstalling?

 

Also, have they worked previously on the iPhone?

 

Leanne.

by ginteri Investigator
Investigator

Re: some apps don't allow mobile data usage

Yes Leanne.

Some apps have worked after reinstalling. But not all 😐

They all worked in the past.

by
EE Community Support Team

Re: some apps don't allow mobile data usage

Hi there @ginteri

 

Is your software up to date on the iPhone?

 

If so, and other apps are working you may need to try a factory reset on your iPhone, full help and advice is shown below;

 

How to restore your iPhone, iPad, or iPod to factory settings>

 

Make sure to back up your iPhone as a reset will delete all information.

 

Leanne.

by ginteri Investigator
Investigator

Re: some apps don't allow mobile data usage

Thanks.

If all fails I will have to try this.

Will let you know when I am able to do it.

 

by
EE Community Support Team

Re: some apps don't allow mobile data usage

No problem @ginteri

 

Let me know how you get on 🙂

 

Leanne.

by ginteri Investigator
Investigator

Re: some apps don't allow mobile data usage

Deleting and reinstalling the apps worked.

by
EE Community Support Team

Re: some apps don't allow mobile data usage

Great news @ginteri

 

Thanks for coming back and letting me know 🙂

 

Have a great weekend.

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