06-03-2017 02:53 PM
Does anyone know about some third party billing scam(?) which clocks up data extras? EE says they'll refund no questions asked, but despite getting in touch several times, I've yet to get the refund. A work colleague had the same thing a few years ago. They're making interest, besides all those who don't notice.
06-03-2017 05:10 PM - edited 06-03-2017 05:11 PM
06-03-2017 08:26 PM
What no. is shown in your bill against these charges?
06-03-2017 09:17 PM
06-03-2017 09:20 PM
That's a service ID for a third party charge. You can check these at http://ee.co.uk/help/accounts-billing-and-topping-
The number you checked belongs to: Third party number Charge description Contact details - Payforit GameLand Online (subscription - send STOP to 64546 to cancel) Provider - TxtNation Phone - 01183244333 Email - firstname.lastname@example.org Who can I talk to about my charges? Get in touch with the third party directly – their contact details are above. We only bill you on their behalf. So, we’re not able to answer questions about your charges or give you a refund.
06-03-2017 09:24 PM
These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.
You should also ask EE to block Premium Rate numbers so this doesn't happen in future.
06-03-2017 09:30 PM
06-03-2017 09:34 PM
I don't give refunds. I'm not employed by EE. I'm just a user like you.
07-03-2017 09:05 AM
Good morning @GlennMealing
Thanks for posting again 🙂
In regards to any refunds or conversations concerning this, as we are a customer and peer to peer forum, we have no account access.
You would need to please get in touch with our customer services team directly.
When you select EE, you will be given an option for a live chat with one of our agents.
Who can I talk to about my charges?
GameLand Online (subscription - send STOP to 64546 to cancel)
Provider - TxtNation
Phone - 01183244333
Email - email@example.com
Get in touch with the third party directly – their contact details are above.
We only bill you on their behalf. So, we’re not able to answer questions about your charges or give you a refund.
How can I complain about my charges?
Contact the Phone Paid Services Authority – they regulate all premium rate numbers in the UK.
08-03-2017 09:45 AM
I'm with T-Mobile PAYG, but when I discovered a charge of £10 on my bill that I didn't understand I phoned 150 and they were very helpful. I was incensed about the charge because I thought I was being scammed but it turned out that I had unknowingly signed up for a paid-for reminder service for the MOT on my car. If I had used a laptop I would have realised but because I was using my phone the details were off the screen.
The helpful person on 150 gave me a number to text STOP to and an email address to write to. I emailed this address and said I wished my money to be returned under the law about the cooling-off period. I received an email answer almost immediately saying that arrangements had been started to refund me via the Post Office (and this subsequently happened) and explaining what I had signed up to. It was a reminder service for several dates on a car (MOT, insurance, tax) that covered several cars. £10 wasn't unreasonable.
This doesn't sound the same as happened to @GlennMealing but I don't recognise the scam he is describing.
28-04-2017 02:02 PM
Keep on at EE and they will refund you, as they have done for me and other customers.
Payforit and thrid party charges are a very dubious part of EEs business and if more people hold them responsible and demand refunds, then they might actually do something to protect thier customers....
What they wont tell you is that the third parties scamming you only need your phone number to charge your bill - And who gives them your number? Why that would be EE!
They also wont mention that EE keeps between 15% and 40% of all third party charges (dependent on mechanism used) so they have very little insentive to prevent the fraudulent charges.
Complain to EE, get your money back.
Then complain to the companies involved and get your money back from them too.
Then complain to the PSA
Also worth complaining to the ICO as EE have no legal right to pass you personal detail on to third parties without your consent.
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