by luke15
Explorer

remove content lock

on sunday i went to an ee store to have content lock removed and they said they cant remove it because it is a pay as you go phone, they said to call customer services but i dont have a credit card.

 

is there a way to get it removed or should i get my phone unlocked and switch to giffgaff instead.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: remove content lock

Hi @luke15,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems removing content lock.

 

Please get in touch with Customer Care so we can help.

 

Thanks

 

James

12 REPLIES 12
by Grand Master
Grand Master

Re: remove content lock

Hi @luke15 

 

Can you not deactivate the content lock via your online account or the EE app?

 

For more information on the content lock please see here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by luke15
Explorer

Re: remove content lock

on pay as you go content lock cannot be removed in myee.

 

my sim is actually a tmobile sim so there is no online account anyway

by
EE Community Support Team
Solution

Re: remove content lock

Hi @luke15,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems removing content lock.

 

Please get in touch with Customer Care so we can help.

 

Thanks

 

James

by pcpilot Investigator
Investigator

Re: remove content lock

My network has parental controls and I am unable to disable them. 

 

I keep being forwarded to the following website: 

 

http://ee-outage.s3.amazonaws.com/content-blocked/content-blocked-nobranding.html

 

 

I can access My EE and i can clearly see that the Data Contents Controls are set to Full.  I can log out and log back in and the controls remain at Full Access.

 

I can access my 4gEE router and can find no mention of DNS. 

 

When I change the preferred DNS on any of my devices, it makes no difference.

 

I have tried resetting the router back to default, tried alternate SSIDs and everything I can imagine.

 

So, where do I look next?

 

thanks

  PCPilot

by
EE Community Support Team

Re: remove content lock

Hi @pcpilot,

 

Welcome back to the community. 🙂

 

Are you using a pay monthly or pay as you go plan?

 

If pay monthly, are you registered as the bill payer in My EE?

 

Thanks

 

James

by pcpilot Investigator
Investigator

Re: remove content lock

I pay monthly - the same amount every month by direct debit.

 

I am the registered bill payer.

 

thanks for trying

    R

by
EE Community Support Team

Re: remove content lock

Hi @pcpilot

 

Thanks for coming back to us.

 

I have sent you a private message on here for some details.

 

Leanne 🙂

by pcpilot Investigator
Investigator

Re: remove content lock

Leanne_T

 

Are you sure you sent your private message about number porting to the right person?  I am not trying to port any numbers.  I am just trying to figure out why Content Blocking has been installed on my account!

 

R

by
EE Community Support Team

Re: remove content lock

Hi there @pcpilot

 

Sorry that should be content lock, I can still get this looked into for you.

 

If you reply to my message with the details, I can help get the content lock removed.

 

Leanne.

by pcpilot Investigator
Investigator

Re: remove content lock

I have already replied!

--
Regards

Roger
by Jamesdean
Explorer

Re: remove content lock

I want to remove co tent lock and this sited keeps sending me around in circles ihave to add a device to regester, ihave to rehester to remove content lock. I dont have another device this is redicules

by
EE Community Support Team

Re: remove content lock

Hi @Jamesdean

 

Welcome to the community.

 

If you're having problems removing your content lock through your My EE account, I recommend speaking to our Mobile Care team on 150 who can remove it for you.

 

Chris

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