Highlighted
by luke15
Explorer

remove content lock

on sunday i went to an ee store to have content lock removed and they said they cant remove it because it is a pay as you go phone, they said to call customer services but i dont have a credit card.

 

is there a way to get it removed or should i get my phone unlocked and switch to giffgaff instead.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: remove content lock

Hi @luke15,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems removing content lock.

 

Please get in touch with Customer Care so we can help.

 

Thanks

 

James

3 REPLIES 3
by Legend
Legend

Re: remove content lock

Hi @luke15 

 

Can you not deactivate the content lock via your online account or the EE app?

 

For more information on the content lock please see here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by luke15
Explorer

Re: remove content lock

on pay as you go content lock cannot be removed in myee.

 

my sim is actually a tmobile sim so there is no online account anyway

by
EE Community Support Team
Solution

Re: remove content lock

Hi @luke15,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems removing content lock.

 

Please get in touch with Customer Care so we can help.

 

Thanks

 

James

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