by lukerobinson Contributor

problems with tmobile

i am trying to buy the 1 GB 30 day data add on. when i text 1 GB to 441 i get no response.


i then tried to check my balance to see if £7.50 was taken but i got no response from 150.

by Ace Contributor
Ace Contributor

Re: problems with tmobile

Hi @lukerobinson


This is an issue which has been widely reported this morning throughout the Community. 


I have notified the EE team are investigating this as we speak. 

by Profile closed
Not applicable

Re: problems with tmobile

EE / T-Mobile / Orange seem to be having a number of issues this weekend as there are lots of services not working at the minute.



by lukerobinson Contributor

Re: problems with tmobile

i will try to buy the addon again tommorrow

EE Employee

Re: problems with tmobile

Hi All, 


You should now be able to contact customer services or use the self service,


We did experience a technical issue impacting our ability to assist customers, we have fixed this and apologise for any inconvenience caused.


Many thanks,



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