by lisek198888 Contributor
Contributor

problem topup

hi  problem with top up

11 REPLIES 11
by lisek198888 Contributor
Contributor

how long have to wait to top up

how long have wait to top up can fix that problem asap please

by
EE Community Support Team

Re: problem topup

Hi @lisek198888

 

Welcome to the community.

 

We've identified an issue with a data centre that serves our customer service platforms, and our teams are already working to fix it.

 

If you've been trying to call us or use some of our customer service platforms, we recommend contacting us again tomorrow (2 January).

 

In the meantime we'll keep you updated here as soon as a fix is in place. Sorry for the inconvenience this may cause.

 

Chris

by lisek198888 Contributor
Contributor

problem top up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

problem top up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by Brilliant Contributor
Brilliant Contributor

Re: problem top up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

@lisek198888, You have already been given an answer, that there is a problem with the data server, so you will have to wait until tomorrow, as it could take all night to sort the problem out, and EE engineers are going to be working all night to sort this out, there is nothing that can be done right now, that is technology for you, things can go wrong and can take a while to sort out, unfortunately.

by lisek198888 Contributor
Contributor

can make payment buku!!!!!!!!!!!

can make payment by buku please fix problemSmiley Mad

by Grand Master
Grand Master

Re: can make payment buku!!!!!!!!!!!

@lisek198888: Why keep posting new threads about the same thing? You have already been given an answer, that there is a problem with the data server, so you will have to wait until tomorrow, as it could take all night to sort the problem out, and EE engineers are going to be working all night to sort this out, there is nothing that can be done right now, that is technology for you, things can go wrong and can take a while to sort out, unfortunately.

 
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by lisek198888 Contributor
Contributor

Re: can make payment buku!!!!!!!!!!!

I have pay today by buku lost lot money if not make payment please fix that asap

by lisek198888 Contributor
Contributor

Re: can make payment buku!!!!!!!!!!!

Smiley Mad!!!!!!!

by ktaha
Explorer

Re: can make payment buku!!!!!!!!!!!

no this is not acceptable from a reputable company with a wide customer base. it has an obligation to its customers and to its share holders. they should have a clear business continuity plan. obviously they have a single point of failure that caused issues in the past as well and they couldn't eliminate it yet. 

by Brilliant Contributor
Brilliant Contributor

Re: can make payment buku!!!!!!!!!!!

You people are unbelievable! If the server is down then it is down, this can happen with any company, however big or small, you will just have to wait until it is all fixed, no point in keeping on writing here, as it will not repair any faster, it is not always possible to have another plan. You are welcome to complain by clicking on help and using the complaints form, if it makes you feel better, but not sure it will make a difference. I am sure EE is not the only company to have a failure like this, that is technology for you.

by ktaha
Explorer

Re: can make payment buku!!!!!!!!!!!

I don't know what is the point of your reply! Are you employed by EE to do this?

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