by lukerobinson Contributor
Contributor

orange data not working

i am on orange dolphin plan and i have topped up ten pound.

when i text bundles to 150 it shows a 1gb data reward but i cannot connect to the internet, it redirects to the out of credit page.

how do i fix this problem.

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: orange data not working

Have you been migrated to EE ?

by lukerobinson Contributor
Contributor

Re: orange data not working

no, i am still using orange, i do not want to move to ee

by Ace Contributor
Ace Contributor

Re: orange data not working

Everyone is in the process of being to moved to EE pay as you go Orange pay as you go is being closed down.

by Ace Contributor
Ace Contributor

Re: orange data not working

by lukerobinson Contributor
Contributor

Re: orange data not working

is that why my internet is not working

by Ace Contributor
Ace Contributor

Re: orange data not working

Text number to 150 it should say if your on a Orange or EE plan 

by Ace Contributor
Ace Contributor

Re: orange data not working

Try restarting your phone.

by lukerobinson Contributor
Contributor

Re: orange data not working

it says i am on an orange plan, i have restarted my phone and even tried the sim in another phone.

by Ace Contributor
Ace Contributor

Re: orange data not working

Ring 0800 956 6000 opt 2 opt 4 from 8AM and it will get you through to someone for free.

by
EE Community Support Team

Re: orange data not working

Hi @lukerobinson

 

Do you know if there are any maintenance works in your area? You can check our network status checker.

 

Chris

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