by morph28
Explorer

no video or pic downloads on data, only WIFI ?

Hi 

 

an odd one this, for the past couple of weeks I can only download pics/vids through apps on WIFI

 

The main annoyances are Whatsapp gifs or twitter - like I said, both fine on WIFI !

 

I'm using a OnePlus 6

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: no video or pic downloads on data, only WIFI ?

@morph28  Login to your online account and turn content lock to strict then restart the device, now turn content lock off and you should be good. 

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: no video or pic downloads on data, only WIFI ?

@morph28  Login to your online account and turn content lock to strict then restart the device, now turn content lock off and you should be good. 

by morph28
Explorer

Re: no video or pic downloads on data, only WIFI ?

thanks very much, all sorted now

by
EE Community Support Team

Re: no video or pic downloads on data, only WIFI ?

Great news @morph28

 

Thanks for coming back and letting us know 🙂

 

Leanne.

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