by mxryam_7861 Investigator
Investigator

my data isn’t working even though i have 22GB left? why??

Hi, without wifi my data isn’t working, even though i have 22GB left? when i try and send a message it dosent work? why?? 

5 REPLIES 5
by Grand Master
Grand Master

Re: my data isn’t working even though i have 22GB left? why??

@mxryam_7861   Is this effecting all apps ?  And when you say message what type of message?  Text ? iMessage? Facebook messenger? What’s app ? 

by mxryam_7861 Investigator
Investigator

Hi, it says my 4G does not work when i don’t have wifi, even though i have 22GB?

 
by mxryam_7861 Investigator
Investigator

Re: my data isn’t working even though i have 22GB left? why??

yes it effects all apps, won’t let me send messages, says weak connection when i have full bars. on instagram when i reload the page it says couldn’t refresh. 

by Grand Master
Grand Master

Re: Hi, it says my 4G does not work when i don’t have wifi, even though i have 2

Is it to particular types of sites or all sites?

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by
EE Community Team

Re: my data isn’t working even though i have 22GB left? why??

Hi @mxryam_7861,

 

Are you able to access any internet pages and general browsing?

 

Can you access any other apps that use data that aren't social media or messaging apps?

 

 

Alex 🙂

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