by MattyG099
Explorer

my data is not working for snapchat however it is working for everything else

My mobile data is not working on snapchat and i have checked that data is turned on for the app and i have deleted it and re-downloaded it however it is still coming up with 'could not refresh'. My data is still working for everything else such as instagram and whatsapp.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: my data is not working for snapchat however it is working for everything els

Hello there @MattyG099

 

Welcome to the community.

 

Can you try a network reset on the iPhone.

 

To do this go to Settings > General > Reset > Reset Network Settings.

 

This will remove any saved WiFi passwords to complete the reset.

 

Let me know how you get on 🙂

9 REPLIES 9
by Grand Master
Grand Master

Re: my data is not working for snapchat however it is working for everything els

Hi @MattyG099

 

Do you have an IPhone? If so make sure mobile data is active on the app under the app settings. 

 

Thanks




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by MattyG099
Explorer

Re: my data is not working for snapchat however it is working for everything els

Yes I have an iphone. Under the app it says that mabile data is active

by
EE Community Support Team
Solution

Re: my data is not working for snapchat however it is working for everything els

Hello there @MattyG099

 

Welcome to the community.

 

Can you try a network reset on the iPhone.

 

To do this go to Settings > General > Reset > Reset Network Settings.

 

This will remove any saved WiFi passwords to complete the reset.

 

Let me know how you get on 🙂

by Azaleemwilliams
New Member

Re: my data is not working for snapchat however it is working for everything els

I performed the network reset. I made sure snapchat is completely up to date as well as my iphone. My data works in every other app except this one. How do I fix this?

by
EE Community Support Team

Re: my data is not working for snapchat however it is working for everything els

Morning @Azaleemwilliams

 

Thanks for coming to the community.

 

If you go into your Settings on your iPhone then scroll down to Snapchat, is mobile data turned on?

 

Thanks, Leanne.

 

by megangrace11 Investigator
Investigator

Re: my data is not working for snapchat however it is working for everything els

Did you solve this problem because mine isn’t working either?

by
EE Community Support Team

Re: my data is not working for snapchat however it is working for everything els

Good Morning @megangrace11

 

Have you checked data is switched on for Snapchat?

 

How long has this been happening for you?

 

Do you have a problem with any other app?

 

Speak soon, Katie 🙂

by Mkhaiya
New Member

Re: my data is not working for snapchat however it is working for everything els

I’ve also got an I phone xr and my data on snapchat doesn’t work 

I’ve tried to rest my network and my data is on under snapchat 

how can I fix this ?

by
EE Community Support Team

Re: my data is not working for snapchat however it is working for everything els

Hi @Mkhaiya

 

Welcome to the community. 🙂

 

Could you try changing the parental controls in your My EE account?

 

Just go to Menu > Manage Device > Usage Controls > Full Access. 

 

Chris

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