by wileybusiness Established Contributor
Established Contributor

mobile data problems

I'm experiencing no Mobile Data on my new phone. 

10 REPLIES 10
by Grand Master
Grand Master

Re: mobile data problems

@wileybusiness    Is this an upgrade have you received the new Sim card ? if you have have you restarted the devic since your number migrated to the new sim.

 

Is cellular/mobile  data enabled on the device ? 

by
EE Community Support Team

Re: mobile data problems

Hi @wileybusiness

 

Welcome to the community.

 

In addition to @Chris_B's questions, what allowances does it say you have on the add-on status checker?

 

Are you on pay as you go or pay monthly?

 

Thanks.

 

Chris

by wileybusiness Established Contributor
Established Contributor

Re: mobile data problems

It's a new handset with a new sim. I can't add the new number to my account because the device its in is now faulty and my account is still displaying my old number and not the new one.
by wileybusiness Established Contributor
Established Contributor

Re: mobile data problems

The new sim isn't yet assigned to my account and I cannot do it through the ee website because i cannot access my phone.

by wileybusiness Established Contributor
Established Contributor

Re: mobile data problems

Cellular/Mobile is enabled and I'm getting no service because the number isn't assigned to my EE online account. 

by Grand Master
Grand Master

Re: mobile data problems

@wileybusiness  is this a pay-as-you-go or is it a contract ? is it an upgrade or a new contract?    If it’s upgrade your number will be ported to the new Sim card and this can take up to 24 hours. If it’s a new contract which will mean you will have a new number then you need to set up a new account.   

by wileybusiness Established Contributor
Established Contributor

Re: mobile data problems

I don't want to set up a new account account. I'm on PayG. 

by Grand Master
Grand Master

Re: mobile data problems

@wileybusiness  If you can not access your account you’ll need to call customer services.   And have you allowed cellular data to be used with your apps ? And is cellular/mobile data enable on the device?  And have you tried restarting the device? 

by wileybusiness Established Contributor
Established Contributor

Re: mobile data problems

Yes. I'll give them a call ASAP. Ty.

by
EE Community Support Team

Re: mobile data problems

Hi @wileybusiness

 

Let us know how you get on 🙂

 

Have a great day.

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