28-03-2018 07:01 PM
@wileybusiness Is this an upgrade have you received the new Sim card ? if you have have you restarted the devic since your number migrated to the new sim.
Is cellular/mobile data enabled on the device ?
28-03-2018 08:00 PM
28-03-2018 08:03 PM
The new sim isn't yet assigned to my account and I cannot do it through the ee website because i cannot access my phone.
28-03-2018 08:27 PM
@wileybusiness is this a pay-as-you-go or is it a contract ? is it an upgrade or a new contract? If it’s upgrade your number will be ported to the new Sim card and this can take up to 24 hours. If it’s a new contract which will mean you will have a new number then you need to set up a new account.
28-03-2018 08:46 PM
@wileybusiness If you can not access your account you’ll need to call customer services. And have you allowed cellular data to be used with your apps ? And is cellular/mobile data enable on the device? And have you tried restarting the device?