by Deb81
Explorer

messenger will not load on 4G EE

For almost a week mine and my husbands phones will not load messenger over 4G. We had not changed any settings or passwords and it works fine on WiFi. 

We have I phones. 

I have checked that I have no restrictions on websites and done a factory reset on my phone but no joy. 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: messenger will not load on 4G EE

Hi @Deb81 

 

Your issue might be in relation to your content lock!

 

Can you go to your online EE account and switch your content lock to STRICT and back OFF again, please! This should fix any or all the issues.

 

Let me know if this works please!!

 

Cheers 👍

 

BustaCrabb 🦀

4 REPLIES 4
by Profile closed
Not applicable
Solution

Re: messenger will not load on 4G EE

Hi @Deb81 

 

Your issue might be in relation to your content lock!

 

Can you go to your online EE account and switch your content lock to STRICT and back OFF again, please! This should fix any or all the issues.

 

Let me know if this works please!!

 

Cheers 👍

 

BustaCrabb 🦀

by Grand Master
Grand Master

Re: messenger will not load on 4G EE

Hi @Deb81 

 

Did you port your numbers over to EE? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Deb81
Explorer

Re: messenger will not load on 4G EE


Thank you. That seems to have worked. Fingers crossed it stays that way. Thanks for your help and prompt reply. 


 

by Profile closed
Not applicable

Re: messenger will not load on 4G EE

Hi @Deb81 

 

Are you now able to use everything plus messenger ?

 

If yes? Then that's brilliant 🤗

 

Happy days 🌞

 

Cheers 👍

 

BustaCrabb

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