by Anya_Williams
New Member

i have 500mb of data but my iphone 5s is not allowing me to use it

i have 500mb of data but my iphone 5s is not allowing me to use it

3 REPLIES 3
by Profile closed
Not applicable

Re: i have 500mb of data but my iphone 5s is not allowing me to use it

Hello @Anya_Williams is this a pay monthly, PAYG or data only SIM card? Is the data allowance showing as active when you access this link using your devices data (not WiFi) connection:

 

http://add-on.ee.co.uk

 

🙂

by Grand Master
Grand Master

Re: i have 500mb of data but my iphone 5s is not allowing me to use it

@Anya_Williams  Is the cellular data turned on on the device?  If it’s an app have you allowed the app to use cellular data ? 

by
EE Employee

Re: i have 500mb of data but my iphone 5s is not allowing me to use it

Hello @Anya_Williams

 

Thanks for joining the Community! Smiley Happy

 

Did you manage to get access to your data?

 

Thanks - Karen. Smiley Happy

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