by dcor9817
Explorer

how to set up usage alerts to come to one number (have 3 on my account)?

I have 3 mobile numbers on my account. I need to set up my account so that usage alerts come to the number I use as with the other two numbers (husband and daughter use them) the texts alerts are NEVER read! How can I do this?

Many thanks

3 REPLIES 3
by
EE Community Support Team

Re: how to set up usage alerts to come to one number (have 3 on my account)?

Hi @dcor9817,

 

Welcome to the EE Community.

 

I'm afraid it's not possible to send usage alerts to a different mobile number.

 

You can track each numbers usage in My EE.

 

Hope this helps.

 

James

by dcor9817
Explorer

Re: how to set up usage alerts to come to one number (have 3 on my account)?

Thank you James......just a shame that when I called EE it was a case of 'pass the parcel' I was then told they had linked the 3 phones onto the one account and that I could go online to divert the alerts to my number! Not surprised just disappointed that I have wasted hours on calls and then the EE site trying to do the impossible!
Regards
Diana

Sent from my iPhone
by
EE Employee

Re: how to set up usage alerts to come to one number (have 3 on my account)?

Hi @dcor9817

 

I can only apologise for the misinformation you have been given by customer services over the phone.

 

As @James_B has mentioned you can keep an eye on usage via MyEE.

 

Many thanks,

 

Lee

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