02-01-2018 09:49 PM
i received a booster box today and when I rang to activate it and I was told it would be no longer than 1 hour......7 hours later its stil flashing
02-01-2018 09:51 PM
@kop32 Have you tried turning it off and on again? Give it a few minutes before you turn it on again though.
02-01-2018 09:54 PM - edited 02-01-2018 09:58 PM
Hello @kop32 up to 24hrs but it normally should not take longer than 2.
If it is still flashing in the morning call them back to check the activation has been successful.
03-01-2018 08:31 AM
03-01-2018 08:35 AM
I have woken this morning to the box still flashing,have rang CS they are not much help really,just advised me to "leave it",if I had wanted an ugly ornament that has an annoying flashing but serves no purpose I would of gone to Poundland!!
03-01-2018 08:58 AM
I have given them the IMEI number on four different occasions, and its still flashing, tried turning it off for ten minutes, back on, nothing, don't think it's to much to ask to get a mobile signal in my home (and yes, before you ask other networks get full connectivity, my wife is on 3 network and gets full connectivity all around the house), I'm starting to get very annoyed with it all.
03-01-2018 09:34 AM
04-01-2018 05:37 AM
Well Chris,its 05:30 and nearly 48 hours since my Signal Box was "activated" and its still flashing,there really is no excuse for this (even though every CS Rep has given a different one!!),how long do I continue waiting while still not being able to use my "mobile" phone in my own home??,very poor from EE.
04-01-2018 06:14 AM
@kop32 Can I ask what phone are you using ?
04-01-2018 08:01 AM
You can Chris,its a xiaomi mi 6 but if i'm not mistaken this should have no bearing on the Signal Box getting activated?
04-01-2018 08:17 AM
04-01-2018 08:24 AM
I have been in touch with 4 different Customer Service Reps and after them speaking to Level 2 (?) I was advised all I could do is wait.....pathetic really.
04-01-2018 08:29 AM
04-01-2018 09:49 AM
@kop32 I was only going to suggest if you could why not use Wi-Fi calling as you will get a signal on your device but obviously you cannot with this device.
by max1486 Tuesday