by kop32 Contributor
Contributor

how long does it take to activate an ee signal booster box?

i received a booster box today and when I rang to activate it and I was told it would be no longer than 1 hour......7 hours later its stil flashing

15 REPLIES 15
by Grand Master
Grand Master

Re: how long does it take to activate an ee signal booster box?

@kop32  Have you tried turning it off and on again?  Give it a few minutes before you turn it on again though. 

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

Hi Chris,

I have turned it off and on several times but it still just flashes green

by Ace Contributor
Ace Contributor

Re: how long does it take to activate an ee signal booster box?

Hello @kop32 up to 24hrs but it normally should not take longer than 2.

 

If it is still flashing in the morning call them back to check the activation has been successful.

 

🙂

by
EE Community Support Team

Re: how long does it take to activate an ee signal booster box?

Hi @kop32

 

Welcome to the community. 

 

As @tm90 said, it can take up to 24 hours to fully activate.

 

We had a few issues with our systems yesterday so, if it isn't working this morning, I recommend contacting customer services just to make sure everything went through OK.

 

Chris

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

Hi Chris

 

I have woken this morning to the box still flashing,have rang CS they are not much help really,just advised me to "leave it",if I had wanted an ugly ornament that has an annoying flashing but serves no purpose I would of gone to Poundland!!

by
EE Community Support Team

Re: how long does it take to activate an ee signal booster box?

Did they double check the IMEI number of the signal box when you called back, @kop32?

 

Chris

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

Hi Chris, 

I have given them the IMEI number on four different occasions, and its still flashing, tried turning it off for ten minutes, back on, nothing, don't think it's to much to ask to get a mobile signal in my home (and yes, before you ask other networks get full connectivity, my wife is on 3 network and gets full connectivity all around the house), I'm starting to get very annoyed with it all. 

by
EE Community Support Team

Re: how long does it take to activate an ee signal booster box?

OK, thanks for confirming @kop32.

 

The flashing green light usually means that it's in the process of registering.

 

I know that it's frustrating, but, it may just be a case of waiting another while longer.

 

Thanks for your patience.

 

Chris

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

Well Chris,its 05:30 and nearly 48 hours since my Signal Box was "activated" and its still flashing,there really is no excuse for this (even though every CS Rep has given a different one!!),how long do I continue waiting while still not being able to use my "mobile" phone in my own home??,very poor from EE.

by Grand Master
Grand Master

Re: how long does it take to activate an ee signal booster box?

@kop32  Can I ask what phone are you using ? 

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

You can Chris,its a xiaomi mi 6 but if i'm not mistaken this should have no bearing on the Signal Box getting activated?

by
EE Community Support Team

Re: how long does it take to activate an ee signal booster box?

Hi @kop32,

 

I'm sorry to hear you are still waiting for your signal box to be activated.

 

Please get in touch with customer services so our technical team can escalate this for you.

 

Thanks

 

James

by kop32 Contributor
Contributor

Re: how long does it take to activate an ee signal booster box?

Hi James,

 

I have been in touch with 4 different Customer Service Reps and after them speaking to Level 2 (?) I was advised all I could do is wait.....pathetic really.

by
EE Community Support Team

Re: how long does it take to activate an ee signal booster box?

Hi @kop32,

 

If the level 2 technical team are already aware of the issue, they will have raised a fault ticket to investigate the problem.

 

They'll get back in touch as soon as they have a resolution for you.

 

Thanks

 

James

by Grand Master
Grand Master

Re: how long does it take to activate an ee signal booster box?

@kop32  I was only going to suggest if you could why not use Wi-Fi calling as you will get a signal on your device but obviously you cannot with this device.  

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