by Haydon-Berrow Established Contributor
Established Contributor

how do I cancel a STOP I sent to 1234

I like receiving the occasional messages I get from EE offering unlimited data for a short period.

 

I wanted to make sure I didn't have any packs automatically renewing so I sent STOP to 1234. This wasn't the right thing to do and has stopped EE sending me messages.

 

  • will it stop ee sending me these offers?
  • how do I reinstate these offers (ie cancel the stop I sent to 1234)
4 REPLIES 4
by Grand Master
Grand Master

Re: how do I cancel a STOP I sent to 1234

@Haydon-Berrow  you’ll probably need to call customer services to get it re-enabled.  I can not find anything about re-enabling it. 

by
EE Community Support Team

Re: how do I cancel a STOP I sent to 1234

Hi @Haydon-Berrow,

 

That's great advice from @Chris_B, you'll need to contact Customer Care to update your contact preferences.

 

Thanks

 

James

by Profile closed
Not applicable

Re: how do I cancel a STOP I sent to 1234

@et_al won't sending START to 1234 do the job?

by Haydon-Berrow Established Contributor
Established Contributor

Re: how do I cancel a STOP I sent to 1234

won't sending START to 1234 do the job?

Sadly, no. It doesn't understand the command.

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