by Harry_zim Investigator
Investigator

error message when gifting data?

Every time i try to gift data i keep getting an error message i have re installed the app hasnt made any differance can anyone help please?

10 REPLIES 10
by Grand Master
Grand Master

Re: error message when gifting data?

@Harry_zim  When you select who’s getting the data and who’s gifting the data you can select in the page before that the other person and then select who’s getting and who’s giving what data.     Try changing the person who your selecting first on this page.  

270A800C-257A-4FB9-933D-D953470D148A.png

 

 

 

by
EE Community Support Team

Re: error message when gifting data?

Hi @Harry_zim

 

Thanks for coming here 🙂

 

What error are you getting?

 

When you get a chance to answer @Chris_B then we may be able to help you further.

 

Cheers

 

Richard

 

🙂

by Harry_zim Investigator
Investigator

Re: error message when gifting data?

55F74953-A851-47BC-B1A6-1049264189DF.jpeg

 Hi so this is the page I get when I try. 

 

by
EE Community Support Team

Re: error message when gifting data?

Hi @Harry_zim

 

Are you trying from a desktop or directly from the app?

 

Any thoughts on this one @Chris_B?

 

Cheers

 

Richard

 

🙂

by Harry_zim Investigator
Investigator

Re: error message when gifting data?

From the app. Didn’t think you could do it on the desktop?

 

Thanks

by
EE Community Support Team

Re: error message when gifting data?

Hi @Harry_zim

 

That's right, forgive me, I actually re-opened the post to reply again to correct myself and you are correct.

 

Having you tried deleting your cookies and clearing your cache?

 

If you've tried this as well, then I'd advise to report this into customer services  please.

 

Let us know what they say.

 

Cheers

 

Richard

 

🙂

by Harry_zim Investigator
Investigator

Re: error message when gifting data?

okay i will try that now.

thanks for your help

by
EE Community Support Team

Re: error message when gifting data?

No problem @Harry_zim

 

Richard

 

🙂

by Grand Master
Grand Master

Re: error message when gifting data?

@Harry_zim. Did you try selecting the other device user first before you get to the select who’s giving and getting what data amount.  I have to select myself ( account holder to move data ) if I select the 2nd device then change who’s getting/giving what it fails.  

by Harry_zim Investigator
Investigator

Re: error message when gifting data?

Ended up contacting customer services and they did it for me they said they have a problem at the moment that if one of the contracts has run out of data the app will not work 


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