21-03-2017 07:09 PM
Sony xperia m4 aqua
I frequently have the message
'dns address could not be found'
When trying to use 4g. The websites work perfectly if I'm connected to the WiFi though. I have a considerable data allowance and always check for coverage. Facebook and messenger works though. I tried resetting APN as instructed before and it worked but only that once, it's not worked since. It's so frustrating, I couldn't use Internet banking earlier so couldn't do my shopping.
My handset has been back once because the speaker wasn't working for calls, the loudspeaker for hands free isn't working again but I don't want to send it back again.
Really hope someone can help, it's so frustrating. A fantastic phone that seems to be full of glitches and released too soon.
Thank you EE community for listening 🙂
21-03-2017 07:59 PM
Welcome to the Community @Hannah_here
Sorry to hear you're having issues with data on your phone.
Can you try deleting the current APN and manually adding with the below;
Proxy Leave Blank
Port Leave Blank
Username Leave Blank
Password Leave Blank
Server Leave Blank
MMS Proxy 220.127.116.11
MMS Port 8080
Authentication Type PAP
APN Type If you have choices select internet + mms otherwise type in *
Pop back and let me know if this works!
Thanks - Karen.
21-03-2017 09:48 PM
This seems to have worked! Looking forward to trying it when out and about tomorrow, although the problem has been frequent but not permanent so I'm not sure if it's fixed it permanently.
Thank you so much for getting back to me so quickly, I'm so pleased.
27-03-2017 10:05 AM
Hi I am having the exact same issue with my Xperia z5
how do i go about changing the APN?
Thanks in advance