by Johndansinc36

device disconnected

Hi my device disconnected last night and tried numerous times to gain connection via my xbox console but kept getting sent back to the menu screen couldn't get any bolt ons or get a connection.. My device is a month old and payments are up to date 




by Grand Master
Grand Master

Re: device disconnected

Hi @Johndansinc36 


Are you having problems with your data? 


What device are you using? 


Can you text BA to 150, do you have any credit? 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: device disconnected

Hi @Johndansinc36 


Welcome to the community. 🙂


Some devices with problems like this ca be fixed by restarting them.


Please come back to us answering @Northerner's questions, we'll do our best to help you.



by Johndansinc36

Re: device disconnected

Hi sorry for my delayed response the device is a 4gee wifi mini and I have reset it but will now not except the default or my password to use the device when the home screen comes up on either my xbox or tablet

EE Community Team

Re: device disconnected

Hi @Johndansinc36 


Thanks for your response.


I would recommend giving our customer care team a call. They will be able to access your account and complete a diagnostic on your device to get it back up and running for you.


Come back and let us know how you get on once you have spoken to them



Alex 🙂

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