by Susanknight
Explorer

details required on stopping P M Connect

My grandson has been been invoiced (several times) by a company called P M Connect who he knows nothing about - can any one help ?

6 REPLIES 6
by Grand Master
Grand Master

Re: details required on stopping P M Connect

@Susanknight  The account holder needs to call customer services about this. 

by Grand Master
Grand Master

Re: details required on stopping P M Connect

How is he being invoiced? Usually 3rd party services you have subscribed to are charged thro' your EE bill. If it isn't, how does EE come into it?

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by
EE Employee

Re: details required on stopping P M Connect

Hi and welcome to the community @Susanknight

 

Is your grandson being invoiced via his EE bill or separate?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: details required on stopping P M Connect

@Susanknight

 

Their site is self-explanatory as it's a mobile billing service, so he has subscribed to something. He needs to call EE and block premium numbers. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Susanknight
Explorer

Re: details required on stopping P M Connect

He has done thanks, they were very helpfull and have contacted them to cancel the subscription and have also claimed his money back which they say wll take approx 2 weeks. EE have also bloked them from doing the same again. They told me he has been paying £3 per week since 19th October which he said wasn't to bad as another chap had been paying he same amount since 2014 !

by Grand Master
Grand Master

Re: details required on stopping P M Connect

These will probably be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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