12-12-2017 06:04 PM
My grandson has been been invoiced (several times) by a company called P M Connect who he knows nothing about - can any one help ?
12-12-2017 06:19 PM
@Susanknight The account holder needs to call customer services about this.
12-12-2017 06:23 PM
How is he being invoiced? Usually 3rd party services you have subscribed to are charged thro' your EE bill. If it isn't, how does EE come into it?
12-12-2017 06:43 PM
Their site is self-explanatory as it's a mobile billing service, so he has subscribed to something. He needs to call EE and block premium numbers.
12-12-2017 08:03 PM
He has done thanks, they were very helpfull and have contacted them to cancel the subscription and have also claimed his money back which they say wll take approx 2 weeks. EE have also bloked them from doing the same again. They told me he has been paying £3 per week since 19th October which he said wasn't to bad as another chap had been paying he same amount since 2014 !
12-12-2017 08:08 PM
These will probably be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.
You could try texting STOP to the number, but it may cost and may not work.
You should also ask EE to block Premium Rate numbers so this doesn't happen in future.
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