Highlighted
by domshirt
Explorer

data sim

I have a data sim in a mifi device. Ive not used it for a while but now when i try and use it just takes me to the mifi  router page and not EE top up page. It says its not connected but still says EE.

I topped up using the mobile number of the sim and EE  has taken my money but still not working.

Im worried its been deactivated ? Have I lost my money?

I tried to call EE but in hold fo 30 mins so gave up.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: data sim

Good Morning @domshirt

 

Thanks for coming to the community :).

 

I can see you have been provided some great advise so far. 

 

You should now have a private message from myself for further details. 

 

Speak soon, 

 

Katie 🙂

5 REPLIES 5
by Star Contributor
Star Contributor

Re: data sim

Hi @domshirt 

how long is it since you’ve used the sim? 

 

Also, if phone lines are busy, the online chat feature can sometimes prove a little easier to get through to somebody . 

by domshirt
Explorer

Re: data sim

Probably about 9 months . It won’t let me register it on My EE

by Star Contributor
Star Contributor

Re: data sim

@domshirt 

Ahh, if I remember correctly, it’s deactivated after 6 months but you get another 3 months to call EE to re activate it.   I’d definitely stay on the line to speak with them to see if they can do this, but if not I’m sure they can sort any refund for top up you’ve made. 

by Grand Master
Grand Master

Re: data sim

Then there's a good chance you've lost it & any credit completely. EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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by
EE Community Support Team
Solution

Re: data sim

Good Morning @domshirt

 

Thanks for coming to the community :).

 

I can see you have been provided some great advise so far. 

 

You should now have a private message from myself for further details. 

 

Speak soon, 

 

Katie 🙂

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