by theystolemydata
New Member

data rollover

I bought a 10gb data add on on the 19th April described as a '30 day 10gb data add on'.

My contract comes with 2gb of data every month which resets on the 21st of every month. I recieved a text earlier stating that I had used up 80% of my data, this alarmed me as I was certain I hadn't used 8gb in just 2 days, so I checked my EE account and the status of the 10gb of data I bought had changed to 'time ran out'.

 

I was under the impression that the 10gb would last for 30 days, and when it ran out I would then begin to use up the 2gb of data included in my contract. Please can someone give me any advice on this as I feel I have been completely robbed of the £19.99 I spent on data which was lost after just 2 days.

Thanks.

 

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: data rollover

It's telling you correctly. The 10 GB add-on, unlike the lower 1s, only lasts until your contract reset date (End of Cycle) - See Non-standard price guide

 

Service Type Add-On Add-On charge/Monthly Cost Subscription Type

UK Data                          1 day (100MB)                                       £1.99

                                        1 week (1GB)                                         £6.99                                                                One-off

                                       End of bill cycle (10GB)                       £19.99

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: data rollover

It's telling you correctly. The 10 GB add-on, unlike the lower 1s, only lasts until your contract reset date (End of Cycle) - See Non-standard price guide

 

Service Type Add-On Add-On charge/Monthly Cost Subscription Type

UK Data                          1 day (100MB)                                       £1.99

                                        1 week (1GB)                                         £6.99                                                                One-off

                                       End of bill cycle (10GB)                       £19.99

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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