by Stratoc Contributor
Contributor

data roll over

Hi

Had my PAYG sim a month, bought a £15 data pack with 500 minutes and stored my card details, I also bought £25 credit.

Got a text yesterday saying my payment would go through today, 12 I have no data (despite £25 credit) the datapack status was queueing? 

I had to click buy now after various web page dead links and crashes, eventually it sorted it out and paid from my credit?

I then added the £15 back to my credit from my stored card details?

and now my 1.8 gig hasn't rolled over either?

Does this happen every month? and how do I get the data to roll over.

Every web page is as flaky as anything.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: data roll over

Hi @Stratoc

 

I have sent you a private message on here to get some details.

 

Speak soon 🙂

 

Leanne.

9 REPLIES 9
by
EE Community Support Team

Re: data roll over

Hello @Stratoc

 

Thanks for posting on the community.

 

I am sorry to hear this has happened.

 

Can you text ROLLOVER to 150, what reply do you get?

 

Does your £15.00 show as an available balance?

 

Speak soon.

 

Leanne.

 

 

by Stratoc Contributor
Contributor

Re: data roll over

It says I haven't rolled over any data.
Although on my ee it says include Rollover.
I re registered my card to see if that hellps.
I had a load of grief bringing my number over.
by Stratoc Contributor
Contributor

Re: data roll over

And my first payment was taken twice.

I am getting great signal but everything else has gone wrong from start to finish.

by
EE Community Support Team

Re: data roll over

Good Morning @Stratoc.

 

Has your new pack activated?

 

When was the expiry of your old pack?

 

If you text AL to 150 what does this report?

 

Katie 🙂

by Stratoc Contributor
Contributor

Re: data roll over

Hello. The previous expired on 19th. New one activated and is still showing
5gig
The text said it includes data carried over..
Looks like it's just not showing maybe?
Thanks for the help.
by
EE Community Support Team

Re: data roll over

That's great to hear @Stratoc

 

It may just be a case of the app updating.

 

Please let me know if you have any further questions, 

 

Katie 🙂

by Stratoc Contributor
Contributor

Re: data roll over

nothing rolled over!

I went to complain, but I keep getting 'field is not valid' ?

The number port: failed an agent managed to do it.

First payment taken twice now refunded.

bundle did not review

roll over didn't.

 

Now support say the data doesn't roll over anyway, that's ok but why does it have "includes data rollover" written on it?

Seriously need to sort these web problems out 🙂

 

As nothing works except the great signal can I have my pac code please? Or tell me how to get it?

 

Thanks

by
EE Community Support Team
Solution

Re: data roll over

Hi @Stratoc

 

I have sent you a private message on here to get some details.

 

Speak soon 🙂

 

Leanne.

by Stratoc Contributor
Contributor

Re: data roll over

Thanks for your help.

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