by YumengDeng
New Member

data&monthly plan

hello!I ordered a 10-pound monthly data plan on July 26, and you said you would give me 4 G of data for 3 months for free, but it seems that I only have 2 G of data from the second month, and I didn't get the extra 4 G free  data. I just learned that I have used up the data of this month's plan, may I ask what's the matter?Therefore, I may have some difficulties in accessing the Internet. Could you please reply to me as soon as possible?Thanks!

EE Community Support Team

Re: data&monthly plan

Good Evening @YumengDeng


Thanks for coming to the community. 


Once you have used your standard 2GB your promotional 2Gb should start within 24 hours. Please let me know after 24 hours if this has not started. 


Katie 🙂

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