by Zoe16
Explorer

data add on to normal amount

Had a text of 20 83 asking if I wanted more data to be added on every month  instead of having 5gb I would get 10. I replied Yes in the time zone and the message I got back said it will start in my next bill on 17/8. It has not been added. 

3 REPLIES 3
by
EE Community Support Team

Re: data add on to normal amount

Hi @Zoe16

 

Welcome to the community.

 

Does it show on your add-on status page?

 

Has your plan changed in your My EE account?

 

Chris

by Zoe16
Explorer

Re: data add on to normal amount

Hi, 

 

no no nothing has changed on either of those pages 

by
EE Community Support Team

Re: data add on to normal amount

Hi @Zoe16

 

Thanks for coming back to us.

 

In this case I would suggest giving us a call.

 

The team will be able to get this looked into for you.

 

Thanks, Leanne.

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