by sireid_83
Explorer

data Problem wifi mini

Hello,

 

First time poster, i recently got my new Iphone SE on EE - around may 12 they gave me a mini wifi 4gb as a bonus to my £21 month contract with 1gb - The seller told me this could used out and about but he would sort it now so the data would go straight onto my phone making i5 5GB of data - 2 weeks ago i get a text telling me i have already used my 1gb of data and have ran out for this month until the 16th - Was i misold? have i heard wrong? is there anything i can do to fix this?

 

Any help appreacited,

 

Simon

5 REPLIES 5
by Grand Master
Grand Master

Re: data Problem wifi mini

Hi @sireid_83

 

You need to gift your data to the other number you have so from your wifi device to your phone. Please see EE guide.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: data Problem wifi mini

Hello there @sireid_83

 

Thanks for coming to the community.

 

As @Northerner, has advised you can gift the data from your WiFi device to your pay monthly phone using your My EE app.

 

The guide provided will give you all the information you need.

 

Thanks, Leanne 🙂

 

 

by sireid_83
Explorer

Re: data Problem wifi mini

Thank you so much, i have just done it, i don't know if i need to do this each month? but either way at least i know how now, thank you both for your swift responses, very satisfied customer

by
EE Community Support Team

Re: data Problem wifi mini

Hi there @sireid_83

 

Yes this would need to be done each month.

 

Glad we could help 🙂

 

Have a lovely weekend.

by Skilled Contributor
Skilled Contributor

Re: data Problem wifi mini

 

For iPhone battery reasons if (usually) a issue - gift the data from the iPhone sim to the WiFi sim and switch data off on the iPhone and use the WiFi mini device for your internet connection, your iPhone battery will last much longer daily and in its general life span due to less charges. 

 

I carry a Huawei pocket WiFi device for this very reason 😉 

 

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