by horton333 Investigator
Investigator

can't access data in germany, mobile SIM.

I bought a SIM today, it worked fine in the U.k. for everything I tried. Data was faayer than wifii at Heathrow!!

Since I came to Germany the voice and text still seem to work, but zero data is accessible.. I'm supposed to have 13 gigs, my online account indicates I have it.

I'm guessing I need a new APN for Germany or?

Ian't find anything on the ee website about help other than this community, do i miss something?

7 REPLIES 7
by Grand Master
Grand Master

Re: can't access data in germany, mobile SIM.

@horton333  You don’t need a new APN settings at all.  Try restarting the device.  

by Grand Master
Grand Master

Re: can't access data in germany, mobile SIM.

Hi @horton333 @

 

Can you check that data roaming is set on your phone, under network settings. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by horton333 Investigator
Investigator

Re: can't access data in germany, mobile SIM.

Thanks.

I had set data to roaming in my attempts to fix it. The device has been restarted a couple of times now since being in Germany.. Neither helped. 

I found a thread with new APNs, they don't help either.

Thanks for the note about dialing 150,  apparently they are not yet working so will wait a bit and 8 sent a text there.

Highlighted
by horton333 Investigator
Investigator

Re: can't access data in germany, mobile SIM.

I tried to phone 150, it doesn't work in Germany.  can't even make the call.  the text appears to have not been sent.

I phoned 44150, it's german language only, as far as I can understand from asking a German speaking person it just says to 'call back later'. It's already past 9. When are their business hours?!?

This is not looking good at all.

by
EE Community Support Team

Re: can't access data in germany, mobile SIM.

Good Morning @horton333.

 

Thanks for coming to the community. 

 

Have you tried a manual network selection? you can do this by following these steps:

 

iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android -  Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows -  Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon, 

 

Katie 🙂

by horton333 Investigator
Investigator

Re: can't access data in germany, mobile SIM.

It connects to the O2 network. I can call, and receive text. I can't send a text.

by
EE Community Support Team

Re: can't access data in germany, mobile SIM.

Thanks for confirming this @horton333.

 

I have sent you a private message for further information. 

 

Katie 🙂

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