23-09-2019 09:55 PM
I bought a SIM today, it worked fine in the U.k. for everything I tried. Data was faayer than wifii at Heathrow!!
Since I came to Germany the voice and text still seem to work, but zero data is accessible.. I'm supposed to have 13 gigs, my online account indicates I have it.
I'm guessing I need a new APN for Germany or?
Ian't find anything on the ee website about help other than this community, do i miss something?
23-09-2019 09:57 PM
@horton333 You don’t need a new APN settings at all. Try restarting the device.
23-09-2019 10:29 PM
Hi @horton333 @
Can you check that data roaming is set on your phone, under network settings.
24-09-2019 05:47 AM
I had set data to roaming in my attempts to fix it. The device has been restarted a couple of times now since being in Germany.. Neither helped.
I found a thread with new APNs, they don't help either.
Thanks for the note about dialing 150, apparently they are not yet working so will wait a bit and 8 sent a text there.
24-09-2019 08:12 AM
I tried to phone 150, it doesn't work in Germany. can't even make the call. the text appears to have not been sent.
I phoned 44150, it's german language only, as far as I can understand from asking a German speaking person it just says to 'call back later'. It's already past 9. When are their business hours?!?
This is not looking good at all.
24-09-2019 10:10 AM
Good Morning @horton333.
Thanks for coming to the community.
Have you tried a manual network selection? you can do this by following these steps:
iPhone - Settings > Mobile Data > Network Selection > Turn off Automatic
Android - Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows - Settings > Mobile Network > Network Selection > Tap on start manual search