by yellow613
New Member

can I request to remove internet access from number [not just from phone]

can I request to totally remove internet access from number , not just from settings on phone, which could just as easily be changed back by phone holder.

1 REPLY 1
by Profile closed
Not applicable

Re: can I request to remove internet access from number [not just from phone]

Hello @yellow613 EE do not normally disable data services on request no I am sorry. How come you want to totally restrict data? Is this for security/privacy reasons or because you do not want to be charged for it?

 

You can restrict access to the http://add-on.ee.co.uk page used to purchase more data (and charge the account) when the contracted monthly data allowance has ran out, preventing further charges from being added since data cannot be used without an active allowance. To request this please call customer service on 150 from an EE phone or 07953 966 250 from any other who can access the account and help you further. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.