by Kaylsmcgill
Explorer

bile data won't work

Hi I upgraded on the 20th of July 2017 to the iPhone 7 plus and today I have just received it and my phone works on the wifi but it won't work on my mobile date any explaination to this? Thank you 

3 REPLIES 3
by
EE Employee

Re: bile data won't work

Hi @Kaylsmcgill and welcome to the community.

 

So I can try and assist, please first can I get you to perform the following:

 

Network reset:

Go to Settings > General > Reset > Reset Network Settings

 

Check Data is turned on:

Go to Settings > Mobile Data > Make sure moble data is on green

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Kaylsmcgill
Explorer

Re: bile data won't work

Hi I have tried both of them and still nothing it's a new phone with my old SIM card for my contract in just been upgraded to a different plan
Sent from Outlook
by
EE Employee

Re: bile data won't work

Good Morning @Kaylsmcgill

 

Have you tried rebooting your new phone?

 

What error do you get when you try and access the internet with WiFi turned off?

 

Thanks - Karen. Smiley Happy

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