Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 127107 Views
  • 49 replies
  • 20 Helpful

Tenda 4G680V2.0 not connecting in LTE mode

Hello,I’m trying to test out an EE sim in a Tenda 4G680V2.0 router to see if I can get a decent 4G connection. On initially turning on, I appeared to get a signal, but no internet connection. I checked the auto mode derived APN and noted that it was ...

Mobile data not working

I'm on an unlimited plan and last night when I tried to use my data I was not able too, it says I have it but the symbol is (H) instead of 4g? Im in my house where It has worked perfectly but for some reason it has gone bad and I'm not able to get go...

Kiels by Explorer
  • 448 Views
  • 3 replies
  • 0 Helpful

Most data used?

Anyone used over the 600GB FUP on EE Unlimited plans, if so what happened to your data speeds was it slowed down a lot, not at all or what was the situation?Been using Three for a while with unlimited data so never needed to consider usage, I know 60...

New Sim

Hello,I bought an EE SIM card at a mall with no data plan on it. How do I buy a data plan please? I have searched the EE website but I’m a bit confused. Thanks. kr.  

john_el by Investigator
  • 251 Views
  • 1 replies
  • 0 Helpful

Date not working

I received a text yesterday saying my date boost had ended but now my mobile date on my phone won’t work at all. Why is this?

Laur19 by Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Family

My wife has a monthly ee and I have a SIM card contact. Can we benefit from a family account please?

Spearsey by Investigator
  • 354 Views
  • 7 replies
  • 1 Helpful

Confused

I am in the USA. I just purchased a “top up” for my SIM card. My account now shows the £35 credit but it also shows 0B data available. im thinking now that I should have purchased a pack as what I really need is unlimited voice, unlimited text and as...

JohnCDM by Explorer
  • 269 Views
  • 3 replies
  • 2 Helpful

Data Roaming - USA

Arrived today. Neither myself or my wife are getting the service we paid for. Data  roaming is on, but although we occasionally see AT&T in the top left hand corner, nothing is connecting. We have tried switching the phones on and off, switching data...

Mitch99 by Explorer
  • 416 Views
  • 1 replies
  • 0 Helpful

Data usage allowance

Hi I renewed my plan in January and for february March and April my usage ran at between 1gb and 2gb of my 5gb allowance. In since 23rd april it is showing 9.5gb. How do I find out what is wrong

mc240 by Visitor
  • 237 Views
  • 1 replies
  • 0 Helpful