Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 130880 Views
  • 49 replies
  • 20 Helpful

How to downgrade data allowance?

My original contract contained 100gb data allowance. This have 4 months left on my 2 year contract. I was paying £55 for my handset and the data. Last month i paid to increase my allowance to unlimited as i had somehow incredulously used about 90gb i...

Roaming

Hello, im going to Turkey in a couple weeks. Just wondered what my options are for using my data while im there. Thanks. 

JamesT87 by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Data sharing

Hi,I’m currently serving overseas for a few months and can’t share my data with other account users, as I normally do. Is this something that can be resolved, or am I paying monthly for something I cannot use?Thanks,Steve

SWJJ by Investigator
  • 350 Views
  • 3 replies
  • 1 Helpful

Unable to gift Data

My account and my son’s account still have 24 days left before our allowances reset.I have unlimited data and still have over 98 GB available to gift, however, I’m not able to gift any data to my son who is on my account.How can this be resolved?

Joviella by Explorer
  • 327 Views
  • 3 replies
  • 1 Helpful

No Mobile Data - Turned off by Operator

Hi,Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody...

Sylvebea by Investigator
  • 2185 Views
  • 14 replies
  • 2 Helpful

Hotspot

It's more of a question looking for an answer, if I have unlimited data does that mean I won't get charged for using my hotspot atall?

Resolved! Can't send emails unless on wifi

Hi, I have a Galaxy S20 FE 5G. While I can receive emails no problem, I can't send one unless I'm connected to wifi. So if I'm out and about and on 4G I can't send an email. Can anyone advise? Thanks.