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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131638 Views
  • 49 replies
  • 20 Helpful

Disappearing Data on roaming switch over

Has anybody else experienced this? My one daughter travels a lot so intermittently using data roaming. The problem is when we switch data roaming on to her account, all her existing data on her phone disappears. I then frantically have to gift her mo...

TrinnyD by • Investigator
  • 445 Views
  • 6 replies
  • 0 Helpful

Data roaming

Hello currently abroad in Italy unable to call on 150 which normally works abroad and need to use data roaming to survive and get around, data stopped late yesterday evening and needed a cab was a huge struggle, luckily a local assisted but I have pr...

Yuso by • Visitor
  • 336 Views
  • 2 replies
  • 2 Helpful

Resolved! Is it possible to downgrade my data allocation?

My contract ends in September if this is relevant. i recently upped my data allowance from 100gb to unlimited. Its no longer needed so i would like to resume my 100gb data allowance and reduce my bill. i am told this is not allowed?

EE Website and App

I've been having issues with the website and app for months and I keep being told that it is being fixed and it isn't. I've been trying to gift data and just can't as I get an error message when I try and it says it will be fixed 'shortly' which is n...

EDUN by • Investigator
  • 324 Views
  • 5 replies
  • 0 Helpful

Data useage

Does anyone know how to see how much data they’ve used a month. I’ve unlimited data so it seems as though I cannot see my useage but I’d still like to know it. 

Data use

How much data have I got left on my account until next bundle 

19461 by • Visitor
  • 423 Views
  • 2 replies
  • 0 Helpful
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