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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131670 Views
  • 49 replies
  • 20 Helpful

Re: Data usage

I’m having the same issues with mystery data allowances coming and going. I was told EE have been upgrading their back office systems and have two running in parallel as they change from one to the other.  I have now asked for a full data subject acc...

5g

No network all day today . And they says it's OK in the area ? 

Jac97 by • Visitor
  • 85 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Gifting data

My mum & her sim are India & turned off, she is not using data & I'm almost out. I think it is effecting being able to gift my number data. I need it for driving, maps etc. Help!

Alllove by • Visitor
  • 414 Views
  • 1 replies
  • 2 Helpful

Can’t use data

Hi there  I was paying for 2 phones and I didn’t have one so basically we’re paying for 2 contracts. The team have put me on 1contract now as the other one ended at beginning of March and other one didn’t end till next year…  I think I’m now meant to...

HazzaD1 by • Visitor
  • 117 Views
  • 3 replies
  • 0 Helpful

Re: Gifting data

There were known issues with data gifting last month, EE gave my numbers an unlimited data pass for the month while they fixed it.This month some of the numbers on my account aren't showing on as an option to gift to in the MyEE app... very annnoying

mikryhj by • Visitor
  • 92 Views
  • 1 replies
  • 0 Helpful

data

i recently recieved 50GB worth of data but when i open my data it doesn’t work on anything at all. Please help

IdrisC by • Investigator
  • 170 Views
  • 9 replies
  • 2 Helpful

Resolved! Roaming

I am in New Zealand with my iPhone and my wifes iPhone. We bought bot mobiles a roaming add on. Followed instructions before arrived. Have arrived and can’t get any mobile data on either mobile. We have followed all EE guidance to resolve the issue t...

LeeHants by • Investigator
  • 168 Views
  • 9 replies
  • 0 Helpful
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