Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 130685 Views
  • 49 replies
  • 20 Helpful

zdanovn

Why can't l use the mobile internet. they write to me that you do not have an octive package, although l go to my personal cebinet, everything is there and active, but l can get out to the lnternet a little   [mod edit: removed personal details from ...

Mikalai1 by Investigator
  • 347 Views
  • 10 replies
  • 1 Helpful

No Google or YouTube since change to EE sim

My dad’s phone (Huawei 7) can’t access things like google and YouTube since we had to change from BT to an EE sim. His data is switched on. He has no broadband/Wi-Fi in his house. Any suggestions if there is something he needs to enable or disable. T...

Data message

I am getting a message every couple of minuets saying data temporarily turned off  for sim 1  can anybody help me 

Beth133 by Visitor
  • 253 Views
  • 1 replies
  • 0 Helpful

GB used up

Renewed my contract less than 2 weeks ago from 2 GB a month to 20GB ( so I was told 1GB & 19 free) mobile data won't work outside or away from home, and data info says I've used 19.4 ???? When haven't hardly used, don't  what's happening

WHY IS EE SO **bleep**?

I am a PAYG customer, I have ALREADY PAID for my data, so why can't EE provide it?  They make their adverts in my town, with Kevin Bacon, but their service in my town is **bleep**. Is it because they are just **bleep** everywhere,  is it that they ar...

User329 by Investigator
  • 292 Views
  • 2 replies
  • 0 Helpful

Roaming in the EU (italy)

Hi,I bought the £15 subscription pack with 25GB of data and before I bought it and left for Italy texted 150 to figure out roaming costs for this plan. It said and still says when I text 150 that I can use my pack at no extra cost in the EU which is ...

benoli by Explorer
  • 1057 Views
  • 3 replies
  • 1 Helpful

Cannot access data

Hi. I’ve a problem with my data . I can’t access to my data from last night . Can anyone help me regarding this matter ? Thanks

ajik13 by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful