Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 127054 Views
  • 49 replies
  • 20 Helpful

Resolved! Adding data

Hi, I would like like to get an add on for data for 24 hours however, when I attempted to online there was a technical issue. Is there any chance you can help me with this?

Mbilal1 by Visitor
  • 294 Views
  • 1 replies
  • 0 Helpful

Wrong information given

After ordering a new phone a few weeks ago I spoke to the lady on the phone and asked - while I am on holiday next week will I be charged for using my data? She replied no.. I am on holiday and have already been charged!!! I pay for unlimited data wh...

problem with the internet on the card in Germany

Hello, at the beginning I will write that my English is weak, so I don't know if we will understand each other. I have been using pre-paid internet in Germany for over a year now and so far everything has been great. Internet has been down for two we...

Ferek by Explorer
  • 249 Views
  • 1 replies
  • 0 Helpful

Data

 My pack allowance shows I have 1.2 GB data eft but I am unable to get on the internet on my phone and  use it. Also got a message informing me I used all my data allowance, however pack information is showing I have data left. 

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Slarkins by Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful

No access to data package on mobile broadband

I want to contact EE direct. My phone is broken. I have bought 6GB data £15 to use on my tablet via my mobile broadband. When I try to access it it says "connected no Internet". What use is that!! What can I do? It was my only means of communication ...

Has something gone wrong with EE Mobile Broadband routing?

I'm trying to understand what's happened with EE's Mobile broadband performance, because it's fallen off a cliff in the past few days.The culprit appears to be in the way the routing is configured, as whenever I run a traceroute, it flounders around ...

dave_101 by Investigator
  • 2417 Views
  • 18 replies
  • 2 Helpful

Ridiculous data usage

I appear to have used an obscene amount of data since I last topped up just over a week ago, 55gig, despite not having used my phone anymore than normal. I usually use about 40gig a month and always have data left at the end of the month, but for som...

Alan160 by Explorer
  • 309 Views
  • 1 replies
  • 0 Helpful